This research examines the role of hotel employees' satisfaction with their organization's COVID-19 responses in reducing their perceived job insecurity (PJI) and maintaining their job performance (JP). We conducted two studies using an explanatory sequential mixed-methods design. The results indicated that employees' satisfaction with organization COVID-19 responses (SOCV19R) positively influences JP and moderates (1) the positive association between perceived health risk associated with COVID-19 (PHRCV19) and PJI and (2) the negative link between PJI and JP. Unexpectedly, PHRCV19 was found to positively affect JP, and the moderating effect of SOCV19R on the relationship between PHRCV19 and JP was significant and positive. We also found that PJI has a mediating role in the PHRCV19-JP relationship. This study fills a significant gap in hospitality research by exploring the role of the organization's crisis responses in tempering the impact of perceived health risk of a global health crisis on hotel employees. Theoretically, this research revealed that employees' SOCV19R helps raise JP, mitigate the positive influence of PHRCV19 on PJI and the negative impact of PJI on JP, and strengthen the positive effect of PHRCV19 on JP.

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How do organizations and employees react to the COVID-19 pandemic? Can workplace safety management practices (WSPs) maintain employees’ organizational citizenship behavior (OCB) in this time of global health crisis? Can employees’ perceptions of the risk associated with COVID-19 and job insecurity mediate the WSPs–OCB relationship? Drawing upon social exchange and protection motivation theories, this research aims to answer such questions. Analyzing the survey data from 501 Vietnamese employees using SmartPLS software, we find that WSPs positively influence the OCB and negatively influence the perceived job insecurity. Furthermore, the perceived risk associated with COVID-19 positively affects perceived job insecurity and OCB. Unexpectedly, in the context of Vietnam, a developing country with a collectivist culture, WSPs increase the employees’ perceived risk associated with COVID-19 instead of reducing their fear. Also, employees’ perceptions of job insecurity are not statistically correlated with OCB. In addition, we reveal a partial mediating role of the perceived risk associated with COVID-19 in the WSPs–OCB relationship. This research highlights the power of WSPs as well as measures to psychologically reassure employees during the pandemics.

While prior studies in human resource management have investigated how employee outcomes have been affected in high-risk workplaces, this study stands out by examining this issue through the role played by COVID-19 as a specific stressor. We explained how employees' perceived health risks due to COVID-19 (CV19PHR) and perceived workplace safety practices (PWSPs) affected job performance via burnout and how PWSPs moderated the CV19PHR-burnout and CV19PHR-JP relationships. We also examined how mindfulness moderated the direct effects of CV19PHR and PWSPs on burnout and JP and the indirect effects of CV19PHR and PWSPs on JP via burnout. We performed three studies using an explanatory sequential mixed-method design. In study 1, a three-phase survey with 987 respondents was conducted to test the hypotheses. In study 2, by analyzing verbatim from 22 informants, the findings of study 1 and some main points concerning mindfulness and PWSPs were explained. In study 3, using data from 12 informants, we investigated how COVID-19 affected individuals differently compared with other high-risk workplaces and whether the impact of COVID-19 on individuals was curvilinear. We demonstrated that employees' CV19PHR was positively correlated with burnout, negatively influencing JP. Moreover, PWSPs reduced burnout, which adversely affected JP. Interestingly, PWSPs positively moderated the CV19PHR-burnout relationship but not the CV19PHR-JP relationship. We also found that mindfulness moderated the CV19PHRburnout and PWSPs-burnout relationships. Furthermore, mindfulness significantly moderated the mediating effects of burnout on the CV19PHR-JP and PWSPs-JP relationships. K E Y W O R D S burnout, COVID-19, job performance, mindfulness, perceived health risks, perceived workplace safety practices 1 | INTRODUCTION COVID-19 has had adverse social, economic, and human consequences (International Labor Organization, 2020), causing anxiety, fear, and stress in individuals (Dryhurst et al., 2020). Unlike previous pandemics, such as Ebola or Severe Acute Respiratory Syndrome (SARS), COVID-19 is asymptomatic and has a high mortality rate.When faced with a disaster causing many deaths, workers become more appreciative of life and adopt more prosocial behaviors toward society and coworkers (Grant & Wade-Benzoni, 2009;. COVID-19 is also a more chronic episode that will trigger relatively long-term impacts on employee attitudes and behaviors and "cool,"Thinh-Van Vu, Tan Vo-Thanh, and Hsinkuang Chi contributed equally to this study.

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