How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?

Vo‐Thanh, Tan; Vu, Thinh‐Van; Nguyen, Nguyen Phong; Nguyen, Duy Van; Zaman, Mustafeed; Chi, Hsin‐Kuang

doi:10.1080/09669582.2020.1850750

Cited by 103 publications

(134 citation statements)

References 71 publications

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“…Apart from the COVID-19 impact on the tourism firms' financial position and viability, studies also provide evidence and stress the need of tourism organizations to depict corporate social responsibility (CSR) and to act as per professional ethics and social expectations ( Filimonau, Derqui, & Matute, 2020 ; Mao, He, Morrison, & Andres Coca-Stefaniak, 2020 ; Vo-Thanh et al, 2020 ). However, although research emphasizes that organizations need to deal responsibly with all stakeholders, i.e.…”

Section: Analysis and Discussion Of The Findingsmentioning

confidence: 99%

A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward

Utkarsh

Σιγάλα

2021

Tourism Management Perspectives

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Section: Analysis and Discussion Of The Findingsmentioning

confidence: 99%

A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward

Utkarsh

Σιγάλα

2021

Tourism Management Perspectives

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“…In India, the discussion database papers analyzed the hospitality industry during the pandemic; the first three themes were the recovery of the hospitality industry, market demand and the loss of revenue [74]. In the Vietnamese hotel industry research, the relationship among the hotels' responses to COVID-19 and employee satisfaction was examined [75]. In Seoul, South Korea, the hotel industry is highly vulnerable to health, disasters and other risks; therefore, the number of tourists is insufficient, the occupancy rate is insufficient, and the hotel industry has suffered huge economic losses [15].…”

Section: The Hospitality Industry and The Covid-19 Pandemicmentioning

confidence: 99%

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

Chang

2021

Sustainability

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The impact of the COVID-19 pandemic on the tourism industry is still being sustained, and the response of the tourism industry is an indispensable element that is increasingly recognized. This response has led to the emergence of literature about the impact of COVID-19 on the stakeholders of the tourism industry, thereby contributing to the industry. Nonetheless, the criteria factors and investigated practices for the implementation of decision-making by stakeholders in the tourism industry have not been fully explored. This study adopts Teorija Rezhenija Izobre-tatelskikh Zadach (TRIZ) principles and Decision-Making Trial and Evaluation Laboratory (DEMATEL) methods to construct a gap model of tourism stakeholders (GMTS) which solves the tourism industry decision-making problem under COVID-19. With a research background in Taiwan’s tourism industry stakeholders made up of 15 expert participants, GMTS identified 11 criteria factors, of which the three most important criteria factors provide decision-making directions. The causal relationship between these criteria factors was examined, and a causal diagram was drawn to clarify the most important criteria factors. This research examined the criteria factor implementation perspective. Travel “bubble zones” that ensure both “safety and quality” were concluded upon under government policies in the countries and regions of the world. Furthermore, the tourism industry is responsible for the overall “planning and management” of the travel “bubble zones”. Therefore, the “quality management” criteria factor provides important key decision-making for tourism stakeholders. The research indicates that it is recommended to attach importance to the “quality management” of the international travel “bubble zone” as the priority decision-making criteria factor under the pandemic. Furthermore, conversion policies and tourism regulations are secondary criteria factors for improvement; when these two criteria factors are immediately improved, other criteria factors will be affected simultaneously and the degree of improvement will be weakened. In addition, GMTS was developed for the tourism industry. The article also provides research literature and practice implications for stakeholders in the tourism industry, thereby providing insight for tourism to obtain a clear understanding of how to prepare for the implementation of sustainable development.

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“…Further by providing the feeling of employability to pharmaceutical salespersons, the insecurity perception may reduce, and it will send signals to employees that management is willing to invest in developing their skills and knowledge. Our support theory of COR maintains that effective response of organization during the uncertainty like pandemics reduces the psychological and physiological strain associated with a depletion of resources tempted by a pandemic (Vo-Thanh et al, 2020). The moderating role of high BCO suggests the need for individual workers to develop new skills and opportunities as job insecurity is influenced by one's subjective perceptions.…”

Section: Ejmbementioning

confidence: 80%

The route to well-being at workplace: examining the role of job insecurity and its antecedents

Saeed

Hassan

Dastgeer

et al. 2021

EJMBE

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PurposeThe current study focuses on the role of antecedents to prevent perceived job insecurity and mitigate its negative impacts on work-related well-being. The study examined variables of the resourceful environment (effective organizational communication and involvement), conserved resources (perceived employability and emotional exhaustion) and resource loss (job insecurity) by drawing on the Conservation of Resources (COR) theory for predicting the work-related well-being adding the moderating role of boundaryless career orientation.Design/methodology/approachA sample of 306 salespersons of pharmaceutical companies working in Pakistan was obtained. The hypothesized relationships were tested through structural equation modeling in SmartPLS.FindingsThe results confirmed showed that the organizational communication, employee involvement and perceived employability reduce the perceived job insecurity; however, the emotional exhaustion was positively related. It also confirmed the moderating effect of boundaryless career orientation on relationship of job insecurity and well-being.Practical implicationsTo make employees engaged, the organizations are required to involve employees by sharing knowledge, information and power to make decisions, value their opinion and ensuring the employability. Further, salespersons having a preference of a boundaryless career proved to mitigate negative impact of job insecurity on work-related well-being.Originality/valueMany empirical studies have identified that the perceived job insecurity is one of the major concerns affecting employee's well-being. However, few studies simultaneously have sought to prevent the perceived job insecurity among employees. The findings are important in developing the understanding that how salespersons perceive their capabilities and the work environment of the organization, this perception; resultantly, can influence their behaviors particularly the work engagement dimension of well-being.

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How does hotel employees’ satisfaction with the organization’s COVID-19 responses affect job insecurity and job performance?

Cited by 103 publications

References 71 publications

A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward

A bibliometric review of research on COVID-19 and tourism: Reflections for moving forward

Impact of the COVID-19 Pandemic on the Tourism Industry: Applying TRIZ and DEMATEL to Construct a Decision-Making Model

The route to well-being at workplace: examining the role of job insecurity and its antecedents

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