COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter?

Vo‐Thanh, Tan; Vu, Thinh‐Van; Nguyen, Nguyen Phong; Nguyen, Duy Van; Zaman, Mustafeed; Chi, Hsin‐Kuang

doi:10.1080/09669582.2021.1910829

Cited by 76 publications

(103 citation statements)

References 65 publications

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“…COVID‐19 poses an unseen risk to the health and well‐being of the global population and has serious potential for causing harm and being prevalent in the workplace (Chi et al, 2020; Dryhurst et al, 2020; Ruiz‐Frutos et al, 2021). Therefore, employees feel vulnerable, are afraid, and can suffer from burnout (Preis et al, 2020; Vo‐Thanh et al, 2021a).…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…In the COVID‐19 context, workers become anxious and depressed when they do not exactly know which actual risks they may get because COVID‐19 is a mostly uncontrollable and unpredictable global crisis with continuing changes and causes shifts in individuals' deep‐level values (Dryhurst et al, 2020; Li et al, 2021). Furthermore, prior studies have highlighted the importance of researching the effects of the perceived health risks of a pandemic on employees in various settings, such as in the hotel industry (Vo‐Thanh et al, 2021a, 2021b) and the healthcare sector (Deressa et al, 2021). Therefore, examining how CV19PHR impacts employees in the workplace deserves further research.…”

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

“…Therefore, employees feel vulnerable, are afraid, and can suffer from burnout (Preis et al, 2020;Vo-Thanh et al, 2021a). COVID-19 is unlike other common workplace risks in that it brings not only physical risks but also mental depression (Trougakos et al, 2020).…”

Section: Perceived Health Risks Due To Covid-19 Burnout and Jpmentioning

confidence: 99%

“…Furthermore, prior studies have highlighted the importance of researching the effects of the perceived health risks of a pandemic on employees in various settings, such as in the hotel industry (Vo-Thanh et al, 2021a, 2021b and the healthcare sector (Deressa et al, 2021).…”

Section: Perceived Health Risks Due To Covid-19 Burnout and Jpmentioning

confidence: 99%

“…Chen & Chen, 2018; Leiter, 2005). There is also limited research on the impact of pandemic health risks (e.g., COVID‐19) on employee burnout and JP (H. Chen & Eyoun, 2021; Majeed et al, 2020; Vo‐Thanh et al, 2021a).…”

Section: Introductionmentioning

confidence: 99%

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The role of perceived workplace safety practices and mindfulness in maintaining calm in employees during times of crisis

Vo‐Thanh

Chi

et al. 2022

Human Resource Management

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While prior studies in human resource management have investigated how employee outcomes have been affected in high-risk workplaces, this study stands out by examining this issue through the role played by COVID-19 as a specific stressor. We explained how employees' perceived health risks due to COVID-19 (CV19PHR) and perceived workplace safety practices (PWSPs) affected job performance via burnout and how PWSPs moderated the CV19PHR-burnout and CV19PHR-JP relationships. We also examined how mindfulness moderated the direct effects of CV19PHR and PWSPs on burnout and JP and the indirect effects of CV19PHR and PWSPs on JP via burnout. We performed three studies using an explanatory sequential mixed-method design. In study 1, a three-phase survey with 987 respondents was conducted to test the hypotheses. In study 2, by analyzing verbatim from 22 informants, the findings of study 1 and some main points concerning mindfulness and PWSPs were explained. In study 3, using data from 12 informants, we investigated how COVID-19 affected individuals differently compared with other high-risk workplaces and whether the impact of COVID-19 on individuals was curvilinear. We demonstrated that employees' CV19PHR was positively correlated with burnout, negatively influencing JP. Moreover, PWSPs reduced burnout, which adversely affected JP. Interestingly, PWSPs positively moderated the CV19PHR-burnout relationship but not the CV19PHR-JP relationship. We also found that mindfulness moderated the CV19PHRburnout and PWSPs-burnout relationships. Furthermore, mindfulness significantly moderated the mediating effects of burnout on the CV19PHR-JP and PWSPs-JP relationships. K E Y W O R D S burnout, COVID-19, job performance, mindfulness, perceived health risks, perceived workplace safety practices 1 | INTRODUCTION COVID-19 has had adverse social, economic, and human consequences (International Labor Organization, 2020), causing anxiety, fear, and stress in individuals (Dryhurst et al., 2020). Unlike previous pandemics, such as Ebola or Severe Acute Respiratory Syndrome (SARS), COVID-19 is asymptomatic and has a high mortality rate.When faced with a disaster causing many deaths, workers become more appreciative of life and adopt more prosocial behaviors toward society and coworkers (Grant & Wade-Benzoni, 2009;. COVID-19 is also a more chronic episode that will trigger relatively long-term impacts on employee attitudes and behaviors and "cool,"Thinh-Van Vu, Tan Vo-Thanh, and Hsinkuang Chi contributed equally to this study.

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Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Section: Theoretical Background and Hypothesesmentioning

confidence: 99%

Section: Perceived Health Risks Due To Covid-19 Burnout and Jpmentioning

confidence: 99%

Section: Perceived Health Risks Due To Covid-19 Burnout and Jpmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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The role of perceived workplace safety practices and mindfulness in maintaining calm in employees during times of crisis

Vo‐Thanh

Chi

et al. 2022

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Green Human Resource Management in Hotels in Developing Countries: A Practices- and Benefits-Related Conceptual Framework

Pham

Vo‐Thanh

Tučková

2022

Environmental Sustainability in Emerging Markets

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Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach

Vo‐Thanh

Zaman²,

Thai

et al. 2022

Ann Oper Res

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This research aims to understand the link between perceived innovativeness and customer satisfaction in the fine-dining catering segment. By employing a mixed-method approach, this paper proposes a multidimensional framework for measuring the perceived innovativeness of restaurants throughout the entire customer journey. Customer satisfaction was measured by considering online customer-generated data from TripAdvisor. The study not only finds a strong correlation between perceived innovativeness and customer satisfaction but also presents how fine-dining restaurants can employ user-generated data to co-innovate entire customer journeys and restaurant experiences. The results highlight menu-, service-, and customer experience-related innovativeness as the three most important criteria for fine-dining restaurant customers. Additionally, the results of the qualitative study indicate that in the context of fine-dining catering, the quality of the dishes, the service, and the customers’ experience with the service staff and chefs are the main elements of satisfaction that restaurants should consider in promoting innovation.

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COVID-19, frontline hotel employees’ perceived job insecurity and emotional exhaustion: Does trade union support matter?

Cited by 76 publications

References 65 publications

The role of perceived workplace safety practices and mindfulness in maintaining calm in employees during times of crisis

The role of perceived workplace safety practices and mindfulness in maintaining calm in employees during times of crisis

Green Human Resource Management in Hotels in Developing Countries: A Practices- and Benefits-Related Conceptual Framework

Perceived customer journey innovativeness and customer satisfaction: a mixed-method approach

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