Outpatient clinics in Indonesia, especially in Malang, continue to increase, one of the clinic services that is starting to develop is beauty. Looking beautiful and attractive is a need that always exists in every human being, especially women. The need to perform facial and body care to make it beautiful has had many positive impacts on the growth and development of clinics, one of which is RH Medica clinic in Malang. The purpose of this research is to analyze the effect of service quality, facility, brand image on patient satisfaction at RH Medica clinic. The subjects in this study were patients who visited, bought and used products/treatments with a sample of 98 respondents. Data collection techniques using a questionnaire. The analytical method used was descriptive analysis using non-probability techniques with purposive sampling, SPSS analysis method. using non-probability techniques with purposive sampling, SPSS analysis method. The results of this study show that service quality, facilities and brand image have a positive and significant effect on patient satisfaction at the RH Medica clinic. Simultaneously service quality, facilities and brand image have a significant effect on patient satisfaction at the RH Medica clinic, and patient satisfaction can be explained by the service quality, facilities and brand image variables of 68.4% while the rest is explained by other variables not present in this study.
This study aims to analyze the effect of training, HR development, and motivation on employee work productivity at PT. Optimech Engineering Batam. This study used a quantitative approach with a population of 100 people. The sampling technique used a saturated sample. The data analysis technique used is multiple linear regression. The results showed that the training variable had a significant effect on employee work productivity at PT. Optimech Engineering is proven by the results of hypothesis testing where the t-count value is greater than the t-table value and the significant value is less than 0.05, the HR Development Variable has a significant effect on the Work Productivity of employees at PT. Optimech Engineering is proven by the results of hypothesis testing where the t-count value is greater than the t-table value and the significant value is less than 0.05. Furthermore, the motivational variable has a significant effect on the work productivity of employees at PT. Optimech Engineering is proven by the results of hypothesis testing where the t-count value is greater than the t-table value and the significant value is less than 0.05
Visum et Repertum (VeR) service is one of the health services in hospitals. Measuring the satisfaction of police investigators as the main customers of VeR services is important to assess and evaluate service quality. This study aims to obtain a valid and reliable instrument for measuring police investigator satisfaction, service quality, VeR’s quality, and waiting time for VeR services. Descriptive research was conducted on Pekanbaru city police investigators, from April to May 2022. The questionnaire items were developed based on a literature study and a panel of experts prior to the trial. A total of 77 respondents were willing to take part in the questionnaire trial to assess the validity and reliability of the questionnaire instrument. There are 4 items for the police investigator satisfaction instrument, 10 items for the service quality instrument, 2 items for the waiting time instrument, and 6 items for the VeR quality instrument. All items have Pearson correlation (r) values ranging from 0.339 to 0.931. The four instruments showed the smallest Cronbach's alpha value of 0.614 and the largest of 0.943. All assessment instruments are valid and reliable to assess satisfaction with VeR services.
The purpose of this study is to influence service quality and facilities on loyalty with patient satisfaction as an intervening variable at the Klinik Fast Medika Center. The data used in this study are primary data obtained from the results of questionnaires. The sample in this study is 73 outpatients, with the sampling technique using purposive sampling. The data analysis technique used in this study is path analysis and the Sobel test using SPSS 25.0. The results show that service quality has a significant effect on patient satisfaction, facilities have a significant effect on patient satisfaction, there is an effect of patient satisfaction on loyalty, there is an influence of service quality on satisfaction, there is an influence of facilities on patient satisfaction, service quality influences loyalty through patient satisfaction and facilities influences loyalty through patient satisfaction.
This study aims to investigate the relationship between e-service quality, e-satisfaction, e-trust, and e-commitment in building customer e-loyalty. This study used a quantitative descriptive approach, with primary data collected through questionnaires distributed to respondents who were customers of Bank Nagari in Padang City. The population of this study consisted of all Bank Nagari customers in Padang City, and the sample taken was 200 respondents. The instrumentation of this study uses the Likert scale to measure respondents' perceptions of the variables studied. The collected data was analyzed using the Smart PLS (Partial Least Squares) program as a data analysis method. This analysis method includes descriptive analysis to see descriptive statistics of the variables studied, as well as inferential analysis to test the relationship between these variables, including testing the validity and reliability of tests, t-tests, path coefficients, effect measures, and hypothesis testing. The results showed that electronic service quality, electronic satisfaction, electronic trust, and electronic commitment have a significant relationship with electronic customer loyalty. Based on the results of the study, it can be concluded that the quality of electronic service, electronic satisfaction, electronic trust, and electronic commitment have an important role in building electronic customer loyalty. The implication of this research is that organizations need to pay attention to and improve these aspects in an effort to build strong e-customer loyalty.
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