Abstract:Visum et Repertum (VeR) service is one of the health services in hospitals. Measuring the satisfaction of police investigators as the main customers of VeR services is important to assess and evaluate service quality. This study aims to obtain a valid and reliable instrument for measuring police investigator satisfaction, service quality, VeR’s quality, and waiting time for VeR services. Descriptive research was conducted on Pekanbaru city police investigators, from April to May 2022. The questionnaire items w… Show more
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