The exponential growth of digital data generation and consumption in the past decade has ignited new discussions about the relevance and impact of knowledge management (KM) on individuals and businesses. This chapter presents a literature review examining knowledge management and systems of learning as well as some of the critical factors to be considered in the design, implementation, and evaluation of metrics for KM implementation success. It highlights the role of leadership and the importance of valuing knowledge workers for effective KM and KMS practices, and the design of knowledge metrics focused on learning and growth within the scope of the balanced scorecard framework and the possibilities of a Web 4.0 data processing environment in a competitive globalized market.
Knowledge Management (KM) implementation is as much a challenge as it is a great opportunity for businesses worldwide in several sectors. The controversy over its worthwhile application persists among practitioners and scholars, with claims having arisen that business opportunities and performance are enhanced through KM adoption. Conversely, challenges regarding effective implementation of KM concerning individuals’ behaviors, beliefs, and practices prompt significant questioning regarding its complex basis: individual-technology-process-production. The purpose of this work is to shed light on some perspectives for the effective adoption of knowledge management technology, the consolidation of a favorable and aligned organizational culture, and patterns of use and retrieval of information in organizations. This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful KM implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions. It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge (the intellectual capital) and optimization of decision making and business performance.
This chapter examines information overload and its impact on organizational performance and productivity, the level of use of data analytics tools by organizations to address the information overload problem, and reports on the results from some of the data collected from an online survey about the use of visual analytics tools in organizations. The survey was aimed at gathering users' experiences in dealing with information overload and their level of exposure to data analytics tools. The results from the survey show that email is still the most time-consuming application, with a reported increase in remote access via handheld devices. A relevant percentage of respondents (65%) confirmed having knowledge and experience using some sort of data analytics tools, while 69.23% stated that the exposure to large amounts of information at work causes stress and anxiety.
The increasing digital transformation in all segments of society has been creating demand in information management and access. Consequently, local and federal governments must adapt and launch digital services that enable inclusion and citizenship participation initiatives through digitalization and content management to meet these demands. Nevertheless, the simple conversion of physical forms to digital is not enough to enable access. This chapter highlights the relevance of the use of plain language towards information access. This work conducted action research supported by the Toyota Kata approach demonstrating how the change in the semantical construct in the forms and service description is significantly altered post digitalization of some services provided by the State of Santa Catarina Government. The results demonstrate that plain language impacts the comprehension and consumption of information, incurring more inclusive e-government services.
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