Knowledge management technology: human-computer interaction & cultural perspective on pattern of retrieval, organization, use, and sharing of information and knowledge

Abstract

Knowledge Management (KM) implementation is as much a challenge as it is a great opportunity for businesses worldwide in several sectors. The controversy over its worthwhile application persists among practitioners and scholars, with claims having arisen that business opportunities and performance are enhanced through KM adoption. Conversely, challenges regarding effective implementation of KM concerning individuals’ behaviors, beliefs, and practices prompt significant questioning regarding its complex basis: individual-technology-process-production. The purpose of this work is to shed light on some perspectives for the effective adoption of knowledge management technology, the consolidation of a favorable and aligned organizational culture, and patterns of use and retrieval of information in organizations. This study brings into focus the concept of knowledge management and technology, and culture in the organization through a systematic literature review and based on the researcher’s hypothesis and observations that successful KM implementation results from a clear understanding of its multidisciplinary, complex, and multifaceted process, which requires a methodical and strategic business practice concerning the application of technological tools, the establishment of a learning culture through shared vision of business’ and individuals’ needs, and consequential enhancement of processes and solutions. It concludes that investment in KM practice and the consolidation of a learning culture are correlated, reflecting a type of leadership that is favorable to the flow of information, generation, and sharing of knowledge (the intellectual capital) and optimization of decision making and business performance.

Perspective Chapter: Digital Twin Technology as a Tool to Enhance the Performance of Agile Project Management

“…The insights are subsequently shared among the organization's members via DT. This process of knowledge transfer not only facilitates the dissemination of valuable information but also nurtures a culture of perpetual learning within the organization [78,79].…”

The 4x4 Model of Organizational Culture: A Critical Analysis of the Theory and Justification of an Alternative Option

“…However, it will probably be very difficult to do without the information sector in the organizational culture during the information age. At the same time, in some publications scientists have given quite thorough hints that the informational component is quite promising (Merlo, 2017). However, there were no ideas to bring the information to the status of a full-fledged sector.…”