Factors Influencing Knowledge Management Use in Technology Enterprises in Southern United States

Merlo, Tereza Raquel

doi:10.1016/j.procs.2016.09.098

Cited by 18 publications

(17 citation statements)

References 21 publications

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“…An integrative/holistic model is also missing. Although there are studies in the literature that investigate the relationships among KM and PSPI [16,23,56], PSPI and software product quality [15,57] and the role of IT [41], they fail to explore the relationships between these elements simultaneously. If managers comprehend these associations in an integrative manner, they can stand a better chance of improving their organisation’s performance.…”

Section: Discussionmentioning

confidence: 99%

“…Sher and Lee [40] in their study into Taiwanese organisations mention IT as an indispensable component in the present-day practices of KM. Merlo [41] conducted a quantitative study consisting of IT managers, IT supervisors and chief information officers as participants in IT enterprises in the southern United States.…”

Section: Related Work and Hypothesis Formulationmentioning

confidence: 99%

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Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Chugh

Nitin

Upadhyay

et al. 2019

Journal of Information Science

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The software development industry is characterised by swift innovation and competition. To survive, software engineering (SE) organisations need to develop high-quality software products in a timely fashion and at low cost. Knowledge-based approaches to software development are extremely supportive to acquiring new knowledge and leveraging existing knowledge from software projects; this enables constant improvement of software development practices. In this empirical study of Indian SE organisations, we study the impact of managing knowledge for perceived software process improvement (PSPI) and its effect on software product quality. Information technology (IT) in knowledge management (KM) is an important facilitator for any SE organisation desiring to exploit evolving technologies for management of their knowledge assets and for carrying out various KM processes of knowledge capture, storage, retrieval and sharing. Surveys collected from Indian SE organisations were analysed to propose a model using a structured equation modelling (SEM) technique. Our findings reveal that the relation between KM and quality of software product is positively mediated by PSPI. These findings reinforce an arena that is of growing importance to researchers and practitioners and which has seen only a limited number of empirical studies to date in the context of Indian SE organisations.

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Section: Discussionmentioning

confidence: 99%

Section: Related Work and Hypothesis Formulationmentioning

confidence: 99%

Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Chugh

Nitin

Upadhyay

et al. 2019

Journal of Information Science

View full text Add to dashboard Cite

show abstract

“…With increased significance, organizational knowledge can inspire employee performance and organisational commitment. In addition, it can nurture behaviours like building knowledge, infrastructure and knowledge sharing [62]. Nonetheless, knowledge acquisition without adequate management is impractical and obsolete as surmised by various researchers in the literature [63,64].…”

Section: Definitions Of Kmmentioning

confidence: 99%

Evaluation of the Conceptual Theories, Elements, and Processes of Knowledge Management in Modern Day Organisations

Cletus¹

2019

HOLISTICA – Journal of Business and Public Administration

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The objective of this paper is to evaluate the conceptual theories, elements, strategies along with the prospects and challenges of knowledge management (KM). The findings indicated that KM is a complex yet important process that requires organisations to create, process, disseminate and apply of knowledge. The findings also revealed knowledge is one of the most valuable resources of any organization. Therefore, effective KM is critical to the growth, performance, and survival of organisations. Furthermore, the many definitions of KM serve as a theoretical framework and empirical basis for multidisciplinary applications and prospects for organisations. Furthermore, the proper adoption and implementation of KM provides a systematic management approach for organisations to create, store, disseminate and apply knowledge critical to organizational performance and decision-making processes. Furthermore, KM can minimize the time, operational costs and material losses during product design, lifecycle, and quality assurance. Despite its merits, KM has numerous challenges. Most notable is the lack of an acceptable definition and understanding of KM concepts and practices. This can result in poor adoption and implementation thereby affecting sustainable organisational growth and development. Therefore, the paper concludes that KM adoption and implementation is critical to organisational goals, growth and performance.

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“…In this vein, KM has been defined by Dalmarco et al (2017) as the sequences of process that generate, share, distribute and use knowledge in the organisation. Furthermore, KM, as a concept, has been defined by Merlo (2016) as encompassing those processes of capturing, distributing and utilising, and is seen to be central in regards the effective operation of KM strategies in achieving results in what is a competitive business world. Comparably, the concept of KM has been clarified by El Said (2015) as commonly placing the most importance on the strategic objectives of the firm, whether in terms of competitive advantage, enhanced performance or innovation, with a notable role played by this concept in enhance individual and business performance.…”

Section: Knowledge Management Conceptmentioning

confidence: 99%

Investigating the Mediation Role of Information Technology (IT) Components in the Relationship between Knowledge Management (KM) Processes and Decision-Making

Alkhaffaf¹

2018

IJBM

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This paper is focused on providing a justification and rationale for the relationship between Knowledge Management (KM) theories, components of Information Technology (IT), and Decision-Making. A literature review is provided with the aim of examining the potential constructs associated with KM processes and components of IT in order to investigate potential aspects and factors pertaining to Decision-Making. In consideration to the findings garnered through the literature review, a research hypothetical framework was devised, combining the model characteristic constructs of the suggested model. In order to achieve framework validation, a survey was carried out across a total of 182 technical and administrative staff employed by various top and middle levels at a telecommunications organisation in Jordan—notably, Zain. Through the application of PLS Graph software coupled with the Structural Equation Model (SEM), an analysis was completed in consideration to the interrelationships inherent in those latent variables identified, comprising Decision-Making, IT components and KM processes. The findings garnered following the completion of the analysis suggest that there is an entirely mediating role in Knowledge Discovery and Knowledge Update. Furthermore, Knowledge-Sharing and Knowledge Application are, in part, mediating. In contrast, however, the relationship between IT components and Decision-Making are not mediated by Knowledge Capture and Knowledge Storage.This paper has been successful in filling the gap in the literature through garnering and highlighting further empirical evidence pertaining to the effects of KM processes on Decision-Making, with IT components positioned as a mediation construct.

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Factors Influencing Knowledge Management Use in Technology Enterprises in Southern United States

Cited by 18 publications

References 21 publications

Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Effect of knowledge management on software product experience with mediating effect of perceived software process improvement: An empirical study for Indian software industry

Evaluation of the Conceptual Theories, Elements, and Processes of Knowledge Management in Modern Day Organisations

Investigating the Mediation Role of Information Technology (IT) Components in the Relationship between Knowledge Management (KM) Processes and Decision-Making

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