This research was driven by patient satisfaction survey data at the Tanjung Redeb Public Health Center (Pukesmas), Berau Regency which provided input and advice on service quality, where administrative services and services were provided by health workers (medical and paramedical). The existence of dissatisfaction on the part of the patient, triggers the authors to investigate the quality of administrative services and the quality of health care services on patient satisfaction simultaneously. The objectivity of the sample was outpatients at the Tanjung Redeb Puskesmas (Berau Regency). The correlational quantitative approach and accidental sampling technique invited 100 respondents to be interviewed. Collecting data using a questionnaire with a Likert scale. Through multiple linear regression analysis, it shows that there is a positive and significant effect between the quality of administrative services and the quality of health care services on the level of patient satisfaction. The research output also stimulates the improvement of professional service quality. Future research directions need to consider other aspects beyond the factors that influence patient satisfaction other than the level of service.
Enforcement of the ASEAN free market in the AEC since 2015 provides opportunities and threats for the border region of East Kalimantan -Kaltara as the front porch of the strategic state. This study aims to determine the factors that cause the occurrence of illegal trade in the border region with Malaysia and the implications for AEC 2015. By using descriptive analysis method is a method that makes a picture in a systematic, factual and accurate information on the facts and seeking to explain how a problem occurs. This study shows that the circulation of goods Malaysia continues to increase and largely through the illegal trade. The illegal trade also occurs in agricultural products and forest products traded as raw materials, the price is cheap and the level of price elasticity to income is low and negative, while the illegal products from the Malaysian trade in processed products from an illegal trade which has contains valueadded and the resale value is relatively more expensive. The results of this study recommend strategies and policies that can be taken in controlling illegal trade in the border region of East Kalimantan-Malaysia as well as to support the AEC 2015 is through two aspects: 1) the strengthening of the law enforcement aspect (infrastructure, personnel, control mechanisms, co-operation), 2) economic development through: a) access to the distribution of public goods and services in the border region, especially items that are not economical in production on a local scale, b) development of industrial capacity based on local resources to meet the local needs, regional and capture global opportunities, c) strategy (a) and (b) achieved through the development of infrastructure capacity (physical and non-physical), investments, partnerships and alliances vertical and horizontal.
Local government officials are required to have sufficient quality and high professionalism to be able to carry out the governmental tasks and community development in order to provide excellent service to the community. The purpose of this study is to identify the application of the principles of human resource management (HRM) on the government officials in East Kalimantan border region and to know the needs of human resource of government officials, both in terms of quantity and quality.This research was conducted in Nunukan, Malinau and West Kutai. By using descriptive quantitative approach,this study found statement of the respondents, such as regarding the recruitment process which still did not meet the expectation. In addition, the staff placed in the border region does not have adequate ability to perform the task given. Furthermore, the development process of human resource has been good; however,the sanction and reward given are still not good.From the results of this study, it can be concluded that in general, human resource management in border regionhas been done, but there is still a shortage of the number of personnel workin the borderregion. Quantitatively, itstill needs improvement, given the wide border area with great number of the people,so that the ratio between the officials and area of service is not balance.This study suggeststhat human resource management of government officialsin border areashould be done as one of the successes and efforts in order to improve public services for the community; therefore, itshould be conducted seriously.
Coordination of the program border area development is still sporadic, as implemented by many departments at the central level. While it's still the sectoral nature of the program implementation according to the interests of each sector. The purpose of this research is to know the characteristics of the border region and community development in the region, as well as to draw up a strategy and policy development of the border region. This research concluded that there should be an established government institutions and directly responsible border management from conducting the central level in the form of Separate ministry, namely the Minister for the management of the State border of the Republic of Indonesia whose has the many devices, there are a central Government, Province, Regency/City, subdistrict until getting to the villages on the border.
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