Effects of Quality of Administrative Services and Quality of Health Services on Patient Satisfaction in Tanjung Redeb Health Center, Berau Regency

Wijayanti, Eka Iriana; Asri, Syachrumsyah; Suroyo, Suroyo

doi:10.47747/ijcse.v3i4.911

Cited by 2 publications

(1 citation statement)

References 33 publications

(33 reference statements)

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“…Public Health Centre with higher accreditation status (plenary and primary) have better service quality, organizational governance and service governance than health centers with lower accredited status (middle and basic). This The quality of administrative services and the quality of health services at Public Health Centre have a positive and significant effect on the level of patient satisfaction (Wijayanti & Asri, 2022). In line with research conducted by Arsita et al (2019) which states that service quality (tangible, empathy, responsiveness, reliability and assurance dimensions) has a positive and significant relationship to patient satisfaction at Bhayangkara Hospital Palembang (Arsita & Idris, 2019).…”

Section: International Journal Of Social Service and Researchsupporting

confidence: 70%

The Relationship between Accreditation Status and Public Health Centre Patient Satisfaction in Cirebon on 2021

Amin

Prasetyo

2023

IJSSR

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Accreditation is a mandatory process that must be carried out by public health center in order to improve the quality of health services provided to patients with an output in the form of an accredited status level. Service quality is a measure of how well the level of service provided is in accordance with customer expectations so that it affects customer satisfaction. The study was purposed to find out the relationship between the accreditation status and the level of health centers patient satisfaction in Cirebon City. Data was collected by the 2021 Community Satisfaction Survey of health centers in Cirebon City. The type of research is quantitative research with a cross-sectional approach which was conducted in November 2021 at 2 plenary accredited health centers, 3 main accredited health centers, 11 middle accredited health centers and 6 basic accredited health centers. The study sample was taken from patients who visited the health center during the study period with a total of 8180 respondents using purposive sampling method. Statistical analysis using chi square test and simple logistic regression with 95% confidence level. The results showed that 98.8% of plenary accredited primary health centers were satisfied, 95.1% of main accredited health centers, 84.2% of middle accredited health centers and 82.0% of basic accredited health centers. Based on the results of the chi-square test, the higher the accreditation status of the health centers, the higher the percentage of patient satisfaction. The results of a simple logistic regression test with a comparison of basic accredited status show that OR = 1.170 for middle accredited status, OR = 4.278 for main accredited status and OR = 18.048 for plenary accredited status. It is necessary to improve the quality of services that focus on improving services which are still low and continue to strive to meet the service standards required for health center accreditation.

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Section: International Journal Of Social Service and Researchsupporting

confidence: 70%

The Relationship between Accreditation Status and Public Health Centre Patient Satisfaction in Cirebon on 2021

Amin

Prasetyo

2023

IJSSR

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Facilities Tangibility and Patients’ Satisfaction in Selected Primary Health Centres in Odeda Local Government Area, Ogun State, Nigeria

Shodiya,

Obamiro,

Tijani

2024

SABR

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Background: Primary health care is widely acknowledged as the most economical means of achieving universal health coverage and addressing all types of health needs in close proximity to people's homes and communities. Nigeria’s high and growing rate of extreme poverty and illiteracy increases the urgency of the need for a primary healthcare system that is effective and sustainable. Purpose: This study examines the effect of the facilities tangibility on patients’ satisfaction in selected primary health care centres in the Odeda local government area of Ogun State. It investigated the effect of physical facilities on patients’ satisfaction; assessed the influence of personnel’s appearance on patients’ satisfaction; and examined the role of the hospital’s equipment quality on patients’ satisfaction. Methodology: The study used a cross-sectional survey research design and a questionnaire as the research instrument. A convenient sampling method was used to select 320 respondents from primary healthcare centres. Three hundred and twenty (320) copies of the questionnaire were administered to respondents, and 300 were received and analysed. The study used both descriptive and inferential statistics. Findings: The findings reveal a negative correlation between physical facilities and patients’ satisfaction (R = -0.101, N = 300, p > 0.05); a negative correlation between personnel’s appearance and patients’ satisfaction (R = -0.112, N = 300, p > 0.05); a negative correlation between equipment and patients’ satisfaction (R = -0.157, N = 300, p > 0.05). The study concluded that facilities tangibility had a negative influence on patients’ satisfaction. These findings imply that patients attending primary healthcare centres in the Odeda local government of Ogun State are dissatisfied with the facilities tangibility. It was recommended that hospitals’ management ensure that they have up-to-date facilities, an appealing physical environment, and modern-looking equipment to serve patients better and ensure they are satisfied.

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Effects of Quality of Administrative Services and Quality of Health Services on Patient Satisfaction in Tanjung Redeb Health Center, Berau Regency

Cited by 2 publications

References 33 publications

The Relationship between Accreditation Status and Public Health Centre Patient Satisfaction in Cirebon on 2021

The Relationship between Accreditation Status and Public Health Centre Patient Satisfaction in Cirebon on 2021

Facilities Tangibility and Patients’ Satisfaction in Selected Primary Health Centres in Odeda Local Government Area, Ogun State, Nigeria

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