A 2 x 2 factorial design was used to explore the process and outcome of small group problem-solving discussionsfor two modes of communication (foce-to-face and computerized conferencing) and two types of tasks (a qualitative human relations task and a scientific ranking test with a criterion solution). Interaction process was coded using Bales Interaction Process Analysis. There were two to three times as many communication units in theface~to-facegroups consistingof five members each as in the computerized conferencing mode of communication during the same elapsed time. Group decisions were equally good in the two modes, but the groups were less likely to reach agreement in the computerized conferencing mode. There were proportionately more of the types of taskoriented communication associated with decision quality in the Computerized conferences.HE face-to-face meeting has long been considered both the normal and the most effective mode of communication for T small groups within organizations to discuss problems and make decisions. Social interaction supposedly produces better and more satisfying decisions than could be expected from a simple sum of

No abstract

No abstract

No abstract

Unless computer-mediated communication systems are structured, users will be overloaded with information. But structure should be imposed by individuals and user groups according to their needs and abilities, rather than through general software features.