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Organizations in today's environment are relied on teams and their learning as key determinants for survival and success. The aim of this paper is to identify the key team learning processes and activities in organizations and to examine how the eventual appearance and growth of the problems in team impact on those processes and activities. Research was conducted in nine teams with 79 members in one public service organization located in Belgrade, Serbia, using interview and questionnaire techniques. Descriptive analysis, linear regression and Pearson correlation coefficient were used for processing and interpreting collected data. The results show that undefined roles of team members, a lack of trust among them, inadequate rewards, inadequate leadership and team management, will cause a moderate decrease in team learning processes and activities. The value of this research is that growing reliance on teamwork in organizations put pressure on leaders and managers to understand the factors that enable and stimulate team learning processes and activities, but also to identify and overcome all problems that may arise in teams and slow down the learning in teams as one of the most important processes.

Crises are an inevitable part of the life cycle of any organisation, regardless of its location, size, market, and sector. At the beginning of 2020, all organisations faced a new crisis caused by a COVID-19 pandemic. The rapid spread of the disease and its consequences to human health required a quick reaction of organisations to protect the health and safety of employees through physical distancing. Organisations had to reorganise their way of doing business and adapt to new circumstances. The first response to the crisis is to activate or form a crisis management team. The main goal of the crisis management team is to prepare the organisation for a new way of functioning by using all its opportunities and strengths to minimise the negative effects of the crisis. The success of crisis management and the recovery of an organisation depend on the quality of functioning of the crisis management team. The results of a survey conducted during April and May 2020 which included 108 members of crisis management teams showed that the respective teams responded adequately to the crisis caused by the COVID-19 pandemic. Research results showed that team members reacted quickly to the first signs of the crisis. They made real-time decisions by using a holistic approach due to their different knowledge, skills and experience, clear team roles, commitment to a common goal, open, honest and effective communication, and mutual trust.

Stress, as a dominant feature of the modern society, represents a serious problem for numerous organizations as it has significant effects on their business results. The aim of this paper is to examine and analyze the various sources of stress which employees in service sector organizations face. The key tendency of service sector organizations is to achieve efficiency, cost decrease, income growth, all of which impose high expectations and pressure upon employees. The sources of workplace stress in those organizations are observed from the perspective of job characteristics, organizational context and the employees’ personality traits. A review of key stress factors from above-mentioned perspectives enables a holistic approach to human resource managers, which could be of great importance for setting up a strategy and planned approach to managing workplace stress.

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