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Performance analysis and continuous process improvement efforts are often supported by the construction of process models representing the interactions of the partners in the supply chain. This study was conducted to determine the state of the art in the process mining field, specifically in the context of cross-organizational process. The Systematic Literature Review (SLR) method is used to review a collection of twenty-one papers that are classified according to the Artifact framework of Hevner, et al. and within the Process Mining framework of Van der Aalst. In the reviewed papers, the authors conducted a variety of techniques to establish the event log, which is then used to perform the process mining analysis. Eight of the reviewed papers focus on the definition of concepts or measures. Five of the papers describe models and other abstractions that are used as a theoretical basis for process mining in the context of supply chains. The majority twenty of papers describe some kind of informal method or formal algorithm to perform process mining analysis. Nine of the papers that propose a formal algorithm also present an accompanying software implementation. Eight papers discuss the data preparation challenges and twelve papers discuss process discovery techniques.

Abstract-Rapid of information technology development grow a new competitive environment. Including higher education, they need to improve their service quality in order to provide education service in more competitive. One of the ways of using information technology in higher education is the used of Academic Information System (AIS). AIS was developed to achieve the goals of the learning process which is one of vision and mission organization success factor. The measurement is needed to evaluate the quality of AIS. Functionality is one of the quality factors which is measured by observing the correlation between function and functional suitability. In this study, the quality of AIS functional suitability is measured using goaloriented approach base on ISO/IEC 25010 in the perspective of a lecturer. The strategic plan of an institution is used as a reference to measure if the system used to have meet institution goals when using this approach. The result shows that the measurement using goal-oriented approach become more objective and suitable to the need of used AIS quality improvement for the institution than the measurement with ISO/IEC 25010 only.

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