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Abstract-This article examines the relationship between emotional intelligence and teaching effectiveness of knowledge workers who are lecturers in public and private universities in Perak, Malaysia. The conceptual framework of this study is based on the model of emotional intelligence (Nelson & Low, 1998), and the concept of teaching effectiveness (Aregbeyen, 2010). A total of 275 lectures from both public and private were selected as respondents through random sampling technique. Findings indicated that teaching effectiveness was significantly related with all the five components of emotional intelligence at .01 level.

Abstract-This study explores the relationship between social support, negative affectivity, and work-personal life balance among academic staff. The sample of this study comprised 70 academics at one faculty in one public higher educational institution in Perak, Malaysia. Quantitative research design using survey questionnaires was utilized for this study. Findings indicated that work-personal life balance is significantly related with social support and negative affectivity. In addition, social support from co-workers is the most significant predictor for work-personal life balance.

Abstract-The purpose of this study is to examine the relationship between job stress and job performance of front-liners in a shared service center, Malaysia. The conceptual framework of this study is based on the model of Job Stress (role ambiguity, role conflict, inadequate resources, and workload) and the concept of job performance. A total of 113 front-liners from various departments in a shared service center were selected as respondents through convenience sampling technique. Findings indicated that job stress was significantly related to job performance.