The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia

Azmi, Farah Syazreena; Shahid, Siti Asiah Md.; Alwi, Anisah

doi:10.7763/ijssh.2016.v6.701

Cited by 6 publications

(7 citation statements)

References 19 publications

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“…Studies showed that it is a significant determinant of employee productivity and performance. [24][25][26] It is a major problem for such employees that fail to balance the competing demands of work and family. It significantly influenced the productivity of employees without spouses and young employees that WFH.…”

Section: Literature Reviewmentioning

confidence: 99%

“…It is the psychological and physical state that results when the resources of the individual are not sufficient to cope with the demands and pressures of work situations or family affairs or both. Studies showed that it is a significant determinant of employee productivity and performance 24–26 . It is a major problem for such employees that fail to balance the competing demands of work and family.…”

Section: Literature Reviewmentioning

confidence: 99%

See 1 more Smart Citation

Factors Associated With Work-Life Balance and Productivity Before and During Work From Home

Tejero

Seva

Fadrilan-Camacho

2021

Journal of Occupational &Amp; Environmental Medicine

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Objectives: Considering the prevailing work from home (WFH) arrangement globally due to COVID-19, this paper aims to compare job-related and psychosocial factors before and during WFH setup; and to determine the relationship of these factors to work-life balance (WLB) and productivity. Methods: A total 503 employees from 46 institutions answered the online questionnaire, 318 of whom met the inclusion criteria. Paired t test and structural equation modeling (SEM) with multigroup analysis were used for the statistical analyses. Results: Psychological detachment (PD), sleep, stress, social support (SS), WLB, and productivity declined during WFH. SEM showed that PD significantly influenced stress and sleep, subsequently affecting productivity. SS significantly helped the participants maintain WLB. Conclusion: The key to increasing productivity and WLB during WFH is to foster PD and SS among employees.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Factors Associated With Work-Life Balance and Productivity Before and During Work From Home

Tejero

Seva

Fadrilan-Camacho

2021

Journal of Occupational &Amp; Environmental Medicine

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“…As an example of this, it has been determined that front-line staff otherwise known as the front of the house staff have one of the top ten most stressed induced jobs in the US, which in turn might be brought home by the employee in a spillover effect. This may cause burnout (Syazreena Azmi, Shahid & Alwi, 2016).…”

Section: Job Characteristics and Their Effect On Employee Burnoutmentioning

confidence: 99%

Employee Burnout During COVID-19 in the Hotel Industry

Eason

Weerakit

2022

IJHRS

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Employee emotions and feelings are often overlooked in the hotel industry, this could not be more true since the beginning of the COVID-19 crisis. This is mainly due to the hotels having to make drastic cutbacks in order to survive owing to the massive decline of guests due to the closing of the international borders. Therefore, this has had a huge impact on employees working from within the hotel industry. The purpose of this study is to examine the burnout of hotel employees. A quantitative approach was taken by distributing questionnaires to hotel employees working in the heavily tourist-dependent island of Phuket, Thailand. As a result, 420 valid responses were collected which were then uploaded and analysed by using SPSS. The results showed that burnout has increased drastically among hotel employees during the COVID-19 crisis. The results also indicate different demographic and job characteristics that have been found to have significantly high burnout values. The hotel industry needs to focus on employee welfare to avoid employees burning out, human resource strategies and initiatives should be implemented.

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“…Beban kerja dapat didefinisikan sebagai keengganan untuk datang bekerja dan perasaan tekanan konstan (yaitu tidak ada upaya yang cukup) disertai dengan gejala stres fisiologis, psikologis, dan perilaku umum (Syazreena Azmi, Asiah Md. Shahid, & Alwi, 2016). Beban kerja yang berlebihan merupakan sumber stres di tempat kerja dan kelelahan emosional (Karatepe, 2013).…”

Section: Gambar 3 Garis Kontinum Variabel Karakteristik Individuunclassified

Gambaran Lingkungan Kerja, Karakteristik Individu Dan Stres Kerja Perawat Rumah Sakit Umum Avisena Di Cimahi

Yuliadi

Sumiyati

Purnama

2018

JBME

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ABSTRAKTujuan -Tujuan penelitian ini adalah untuk mengetahui gambaran lingkungan kerja, karakteristik individu , dan stres kerja. Desain/metodologi/pendekatan -Desain penelitian ini adalah cross sectional method. Penelitian ini menggunakan pendekatan deskriptif dengan metode explanatory survey. Unit analisis perawat sebanyak 73 orang. Pengumpulan data dengan menggunakan kuisioner. Teknik analisis yang digunakan adalah teknik deskriptif dengan menggunakan distribusi frekuensi. Temuan -Berdasarkan hasil penelitian mneggunakan analisis deskriptif, didapatkan hasil bahwa lingkungan kerja berkategori cukup kondusif, karakteristik individu berkategori baik dan stres kerja berkategori cukup tinggi. Orisinalitas/nilai -Perbedaan dalam penelitian ini terletak pada objek penelitian, waktu penelitian, alat ukur, literatur yang digunakan, teori yang digunakan dan hasil penelitian. Kata Kunci: Lingkungan kerja, Karakteristik Individu, Stres Kerja Jenis Artikel: Studi Kasus ABSTRACTPurpose -The purpose of this study is to see the description of work environment, individual characteristics and job stress Design/methodology/approachh -The design of this study was cross sectional method. This research uses descriptive approach with explanatory survey method. The nurses analysis unit is 73 people. Data collection using questionnaire. The analysis technique used is descriptive technique by using frequency distribution Findings -Based on the results of the research using descriptive analysis, the results obtained that work environment in the quite conducive category, individual characteristics in the good category, and job stress in the quite high category. Originality/value -The differences in this study located on an object research , time research , a measuring instrument , literature that used , the theory that is used and the results of the study.

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The Relationship between Job Stress and Front-liners’ Job Performance in a Shared Service Center in Malaysia

Cited by 6 publications

References 19 publications

Factors Associated With Work-Life Balance and Productivity Before and During Work From Home

Factors Associated With Work-Life Balance and Productivity Before and During Work From Home

Employee Burnout During COVID-19 in the Hotel Industry

Gambaran Lingkungan Kerja, Karakteristik Individu Dan Stres Kerja Perawat Rumah Sakit Umum Avisena Di Cimahi

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