English During city emergencies, Jerusalem municipality social workers are assigned to the disaster site, and with them hospitals, police services, the forensic institute and notification units form the Jerusalem Emergency Team (JET). Using formal and informal ties, social workers establish a professional, closely-knit helping network. Disasters happen everywhere. Social workers should be trained to deal with relief work and its traumatic outcomes. French Pendant les urgences en ville, des travailleurs sociaux municipaux a© Jérusalem - l'équipe de secours de Jérusalem (JET) - sont envoyés aux endroits sinistrés, aux hôpitaux, aux services de la police, aux départements médico-légal. En s'appuyant sur des liens formels et informels, les travailleurs sociaux établissent un réseau étroit d'aide professionnel. Les désastres se produisent partout. Les travailleurs sociaux devraient être formés pour travailler dans ce genre de situation. Spanish Durante las emergencias urbanas, los trabajadores sociales de la municipalidad de Jerusalem fueron asignados a los lugares de desastres, hospitales, servicios de policía, el instituto forense y las unidades de notificación, formando el Equipo de Emergencia de Jerusalem (JET). Utilizando vínculos formales e informales, los trabajadores sociales establecen una red profesional de ayuda. Los desastres ocurren en cualquier lugar. Los trabajadores sociales deben ser entrenados para tratar con el trabajo de socorro y sus resultados traumáticos.
With the recent upsurge in terrorism, more and more attention is being directed at examining the effectiveness and efficiency of emergency teams. These teams tend to focus on their areas of expertise without necessarily communicating, cooperating or coordinating their operations. Research suggests that improved interpersonal communication and coordination enhances the overall work of each emergency team, and that their combined effort is far in excess of the sum of their individual endeavours. This paper outlines attempts made in Jerusalem to improve the performance of emergency teams and to help the helpers by holding training workshops, setting up a forum of co-workers and encouraging dialogue among various emergency teams in the city. A planned intervention programme was designed to enable informal networking between team leaders. The programme had an impact on team workers and resulted in a more coordinated and effective service delivery during emergencies.
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