PurposeThe purpose of this paper is to explore empirically the complexities of e‐government implementation and diffusion from a developing country perspective.Design/methodology/approachAn empirical case study using an interview‐based research agenda is adopted. After reviewing the extant literature on e‐government, the paper first proposes a conceptual model, which is consequently used to explore empirically, within the State of Qatar, the key challenges influencing e‐government implementation and diffusion from organisational, technological, social and political perspectives.FindingsThe conceptual model proposed in this study offers a comprehensive overview of the implementation and diffusion challenges of e‐government through identifying various factors associated with organisational, technological, social and political perspectives from the literature. Through adopting an empirical research strategy focusing on developing countries that are not in an advanced state of e‐government development, this study offers a holistic view in understanding e‐government implementation and diffusion complexities for the benefit of similar countries.Research limitations/implicationsThis research only focuses on exploring empirically the implementation and diffusion challenges facing e‐government in one developing country and does not investigate how these challenges may influence citizens' adoption of these services in that country or in a wider context.Practical implicationsThe conceptual model in this study offers practitioners, policy makers and researchers a comprehensive overview of the implementation and diffusion challenges of e‐government projects, particularly in developing countries. The key findings of this study show that, irrespective of strong financial support and resources, governments must be prepared to tackle a number of challenges related to the complexity of e‐government implementation and diffusion. In addition, the study indicates that better alignment of national ICT strategies with various local level e‐government projects, clear legislation, implementation guidelines and standards are imperative for e‐government success.Originality/valueThe core contribution of this research adds to the growing body of knowledge concerning the implementation and diffusion of e‐government in developing countries. In particular, the conceptual model formulated through the synthesis of extant literature offers researchers and practitioners a lens to better appreciate the key challenges that require consideration when implementing and diffusing e‐government.
Electronic service implementation (ESI) in the public sector attempts to improve efficiency, effectiveness, and transparency of governmental departments. Despite having provided the necessary infrastructure and investment, many governments have struggled to realise such aims due to the various forces that challenge implementation and institutionalisation. Using institutional theory as a lens, we explored the forces influencing the implementation and institutionalisation of ESI in the public sector. While our results reinforced previous research in IT implementation and organisational transformation, they showed that the dynamic nature of technology poses unanticipated pressures, and that these can impede the implementation and institutionalisation process.
This article examines the adoption of free wireless Internet parks (iPark) by Qatari citizens as a means of accessing electronic services from public parks. The Qatari government has launched the free wireless Internet parks concept under their national electronic government (e-government) initiative with a view to providing free Internet access for all citizens whilst enjoying the outdoors. By offering free wireless internet access, the Qatari government hopes to increase the accessibility of e-government services and encourage their citizens to actively participate in the global information society with a view to bridging the digital divide. The adoption and diffusion of iPark services will depend on user acceptance and the availability of wireless technology. This article examines an extended technology acceptance model (TAM) that proposes individual differences and technology complexity in order to determine perceived usefulness and perceived ease of the iPark initiative by using a survey-based study. The article provides a discussion on the key findings, research implications, limitations, and future directions for the iPark initiative in Qatar.
This article examines the adoption of free wireless Internet parks (iPark) by Qatari citizens as a means of accessing electronic services from public parks. The Qatar government has launched the iPark concept with a view of providing free internet access for all citizens while enjoying the outdoors. This concept is enabled by an ICT infrastructure and broadband facilities which is considered as regional good practice. By offering free wireless Internet access, the Qatari government encourages its citizen's to actively participate in the global information society with a view of bridging the digital divide. Using a survey based study this research set out to examine the Qatari citizens' perceptions of the iPark initiative. Results of the survey showed that there is a positive level of relation between the independent variables, usefulness, ease of use, Internet safety, and Internet speed/response time and one dependent variable, intention to use the iPark in Qatar. The paper provides a discussion on the key findings, research implications, limitations, and future directions for the iPark initiative in Qatar.
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