Implementing and managing e-government in the State of Qatar: a citizens' perspective

Al‐Shafi, Shafi; Weerakkody, Vishanth

doi:10.1504/eg.2007.015037

Cited by 42 publications

(40 citation statements)

References 27 publications

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“…Efforts should be made to maintain the overall high quality of the UEAS for academic admission. In addition, e-government practitioners should develop a national system quality checklist for mandatory egovernment services, as the dimensions of their quality can be only determined by the government through an understanding of local citizens' needs [32]. Although the direct correlations of PIQ with PU and TEG were supported, PIQ exhibited the weakest total effect on both.…”

Section: B Practical Implicationsmentioning

confidence: 99%

“…However, the extant studies have not reached a consensus with regard to the specific instruments to be used to measure user satisfaction with e-government services [6], [31]. The problem is that user satisfaction is a multi-dimensional entity [14], [31] the dimensions of which can be only determined by a government based on an understanding of its citizens' needs, and on its level of concern with them [32]. In investigating citizen satisfaction with mandated egovernment services, this study incorporates the D&M model, the TAM, and trust theory as the most cited theories in prior research on the adoption of e-government services in voluntary settings.…”

Section: B Citizen Satisfaction With E-governmentmentioning

confidence: 99%

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Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Alkraiji

2020

IEEE Access

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Few studies have examined the antecedents of citizen satisfaction in relation to mandatory egovernment services pertaining to promising sectors such as education. This study was thus aimed at developing and empirically test a model based on a blend of information systems success models, in conjunction with trust theory. In Saudi Arabia, the Ministry of Education has launched a mandatory egovernment service intended to assist high school graduates in their university academic admission process. To test the model, a questionnaire was constructed and data from 780 university students were collected. The findings show that the perceived usefulness of and trust in e-government mediated the indirect effect of both system quality and information quality on citizen satisfaction. System quality exhibited the strongest such overall total effect on citizen satisfaction. Policymakers can take advantage of the findings in adjusting the resources required to increase citizen satisfaction with mandatory services in education.

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Section: B Practical Implicationsmentioning

confidence: 99%

Section: B Citizen Satisfaction With E-governmentmentioning

confidence: 99%

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Alkraiji

2020

IEEE Access

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“…These differences can be attributed to the individual organisational requirements, circumstances, readiness (Lam, 2005), and structure, size and cultures (Kamal et al , 2008; van Dam et al , 2005). Although developing countries in the Gulf Cooperation Council (GCC) region have invested heavily in e‐government implementation (Al‐Shafi and Weerakkody, 2008; Al‐Shafi, 2007), several researchers argue that these implementations have resulted in varying results and delayed outcomes (Al‐Shafi and Weerakkody, 2007; Kurunananda and Weerakkody, 2006).…”

Section: Introductionmentioning

confidence: 99%

An exploratory study on the role of intermediaries in delivering public services in Madinah City

Al‐Sobhi

Weerakkody

Kamal

2010

Transforming Government

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PurposeThe purpose of this paper is to investigate the role of the intermediary in delivering public services from government departments to different stakeholders (business and citizens) and to highlight the challenges that face the development of e‐government services in the context of Madinah City, in Saudi Arabia.Design/methodology/approachThe paper uses a broad literature review to identify significant factors that contribute to e‐government adoption and diffusion success. These factors are then used as a basis for analyzing the findings from a case study that focuses on the concept of intermediaries for e‐government service delivery in Saudi Arabia. To investigate a less‐recognized phenomenon, such as the use of intermediaries in e‐government contexts, the authors adopt a qualitative case study approach to gain further understating. This method allowed examining the phenomenon in its natural settings through employing multiple methods of data collection. Further, it gave the researchers enough room to get a closer look at the reasons behind introducing the intermediary concept in the e‐government context and provided considerable flexibility during interviews and observations.FindingsThe results of this paper indicate that digital divide and poor infrastructure to conduct payments (secure transactions) for e‐government services was hindering citizens' adoption of e‐services in Saudi Arabia. Thus, the intermediary concept was facilitating citizens' access to e‐government services and helping to reduce the digital divide in Saudi Arabia. The findings also show that intermediaries helped in increasing the availability of e‐government services. Additionally, this paper finds that trust between the service provider (government) and service requester (citizens and businesses) is an important factor that influences not only e‐government adoption and diffusion, but also the role of electronic intermediary (e‐offices) in facilitating this adoption.Originality/valueThe authors take into account the most salient adoption factors when introducing e‐government systems. Electronic intermediaries may help to enhance the understating and analysis of those adoption factors in government settings and facilitate government departments in realizing the importance of intermediaries' role in e‐government contexts. Furthermore, this paper significantly contributes to the knowledge and practice of e‐government adoption and diffusion and provides sufficient support to decision makers in expediting e‐government adoption and diffusion.

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“…According to [19][20][21][22], the usability still considered as one of the main problems that struggling users of E-Gov websites in many countries. A poor usability in E-Gov websites development it will affects the failure of electronic government project [8].…”

Section: Usability and Accessibility In The Jordanian E-gov Websitesmentioning

confidence: 99%

Applying an Arabic Conversational Agent in the Jordanian E-Government

Hijjawi¹,

Abusaimeh²

2015

IJCSIT

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Implementing and managing e-government in the State of Qatar: a citizens' perspective

Cited by 42 publications

References 27 publications

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

Citizen Satisfaction With Mandatory E-Government Services: A Conceptual Framework and an Empirical Validation

An exploratory study on the role of intermediaries in delivering public services in Madinah City

Applying an Arabic Conversational Agent in the Jordanian E-Government

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