Thus far, much research on ethical aspects of different areas (business, marketing, medicine, managing and etc.) is made and various models are introduced in accordance with these researches. Each of these introduced models studies matters carrying ethical importance related to various areas. These researches in the aspect of establishments focus on whether the establishment applications are generally suitable to ethical standards or testing ethical appropriateness of manager behaviours. However, this research aims to introduce at which level the job satisfaction of employees, which are effected by factors such as physical conditions, payment types, social and safety opportunities and management types, are affected by the applications of managers in the extent of job ethics. In this context in the analysis related to data obtained from questionnaire studies on 813 employees working in city and resort hotel establishments, it is concluded that both job satisfaction and appropriateness of manager behaviours to ethical principles of employees working in city hotel establishments are more positive than resort hotel establishments. Besides, it is introduced by correlation and regression analysis that compliance of manager behaviours with ethical principles affects the job satisfaction level of employees drastically.
Burnout can cause people who are a psychological entity to melt away over time like a consumer item and then become incapacitated. Burnout, which is one of the most important problems in organizations, can harm other organization members and also the establishments, except the employee of the interlocutor himself. One of the important effects of burnout on employees is foreseen as the employee leaving the job or intent to leave. Thus, the purpose of this study is to determine the relationship between burnout levels of employees working in hotel establishments and their intention to leave. For this purpose, 90 usable questionnaires were collected from employees in five different hotels operating in Kırşehir. According to correlation and regression analysis, there was a moderate and positive relationship between the burnout levels of the participants and their intention to leave, while there was no significant difference between the two variables according to comparing means analysis. In line with the results obtained, suggestions were presented to the hotel managers and related stakeholders in the last part of the study.
The organizations achieve the success only with their members' devoted works, no matter that the organization operates in any kind of sectors. In this context, the human element comes at the beginning of the resources that organizations have to use this element efficient and effective. Indeed, the failures that employees reflect consciously and/or unconsciously to their work affect the organization directly. In this context, social loafing which is the considered/can be considered one of the important organizational issues, and the negative effects of its on the employees and organization should not be ignored. Hence, the aim of this study is to determine the hotel employees' perceptions on social loafing behavior by their colleagues and to reveal the impact of this behavior on intention to leave. In this study, social loafing behavior has attempted to clarify by the scope of examining the self-efficacy theory and the X-Y theories. For the aim of this study, the data were collected by the questionnaire technique which applied on the 422 employees work in 9 five-star hotels in Antalya. The obtained data were decoded and interpreted by the descriptive analysis, factor analysis, correlation and regression analysis. According to the findings obtained from the aforementioned analysis, the social loafing behavior of colleagues perceived by the hotel employees and their intention to leave were realized at a level that can be considered low. On the other hand, a positive correlation/impact determined between the hotel employees' perceptions on social loafing behavior of their colleagues and the intention to leave.
The human factor in each service business has a very important position in effectiveness, efficiency and achieving goals of establishments. The animation department in the hotels plays also very important role so as to influence the decision-making process of customers and their loyalty to hotels. However, the animation staff working in this department should work in accordance with business ethics and morale as they are in close contact with the consumer. Furthermore, the animation staff can be considered as a "recreational leader" which leads to the recreational activities in hotels. The aim of this research is to determine the relationship between recreational leadership attitudes and views of business ethics of the animation staff. For this purpose, the data is collected by questionnaire which applied on 580 animateurs working in 65 resort hotels in Antalya, Muğla and Aydın. According to results of analysis, there was a significant relationship between recreational leadership attitude and business ethics of participants.
The purpose of this study was to determine the success criteria for innovative management in hotel establishments that have a corporate identity in the Turkish city of Giresun as well as to find out the best hotel by ranking them based on the determined criteria. For the study, “Multi-objective Optimization by Simple Ratio Analysis (MOOSRA)” and “Evaluation Based on Distance from Average Solution (EDAS)” methods were used. The results revealed that the success criteria for innovative management are beneficial in increasing operational efficiency, performance, and customer satisfaction. The results also show that managers are well aware of the success criteria for innovative management that should be prioritized, as well as those that are likely to lead to the success of their establishments and keep them ahead of the competition. While “Presenting an Innovative Vision” was found as the most important success criteria, “Use of In-Hotel Information Sources” came out as the least important one. The hotels considered were then ranked following the identified criteria.
Relevant in every field, communication also plays a critical role in destination management. The sustainability of tourism destinations, and all touristic establishments, rely on clear and effective communication between decision-makers and managers. On the other hand, paradoxical communication arises from problems in communication channels within the organizations. This study aims to determine which of the paradoxical communication criteria hotel managers attach more importance in terms of destination management. Ordering these criteria by their degree of importance is an effective source of information to increase the establishments' efficiency and, thus, the destinations' efficiency. The Analytical Hierarchy Process (AHP) was used in this context to rank the paradoxical communication criteria according to their importance. The results obtained from the data analysis have determined that the most important paradoxical communication criterion is "system", and the criteria of "trust, listening, work distribution, friendship, self-expression, anxiety, work stress, and workplace goals" are also important for hotel managers in destination management, respectively. With the effective management of paradoxical communication criteria, it will be possible to provide a sustainable structure in hotel staff commitment to the establishments and, therefore, in the touristic demand in the destinations.
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