This study aims to create a queuing system engineering during peak hours. The analysis was done by using queuing theory method with M / M / S calculation. The calculation is to get the average service time, average waiting time, and queue structure. The result of this research is the average service time per person 5 minutes and average waiting per person 13 minutes The standard service time for each customer is two minutes.. The system engineering is done by making 2 queue lines, where the first line for the client queue that carries less than 2 transaction applications with 1 Teller and the second line for queue is more than equal to 3 application transactions with 3 Teller. Queue analysis based on consumer behavior is able to optimize bank services without having to add service servers.
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