Due to maintain the flow of the check-in process of air passengers, it is essential that services that ensure this process have been carried as quickly and effectively. One of the major current problems in this area is the efficiency of clearance of a large number of passengers over the check-in counters. By the gradual development of so-called self check-in services eventually delegate some activities in check-in process to passengers and the entire clearance process to speed up. In this article the authors deal with current state of the use of self check-in services in the world and predict the expected evolution of these services in the future. Subsequently, the authors present a new design of self-service kiosk and graphical user interface (GUI) of application such self-service check-in kiosk based on the analysis of the functions and features of similar solutions available on the market and with considering all currently known IATA requirements and the criteria relating to disabled passengers in order to lighten the load check-in counters and thereby accelerated the clearance of the passenger at the airport. The aim of the authors was to create a cost competitive solution offering such new features and services that do not offer other solutions, with an emphasis on improving the efficiency of the check-in process of passengers at the airport.

The authors of this contribution are dealing with the potential of applied algorithmization as a methodology of improving efficiency and accelerating the process of designing as well as program implementation of simulation models for the purpose of computer-based modeling and simulation of airport processes. At this simulation, quality is built upon on a precisely defined model of airport processes are set forth by the authors as part of the process of designing a modern Departure Control System (DCS) of airports, which currently designated for automation of a complex management of processes in the field of passenger and baggage handling, the airports offer to individual air carriers. The resulting algorithms designed for the separate separate processes of the DCS will help the authors understand real processes taking place at the airport with the aim to optimize the course of actions at the airport operation. A precisely built model of airport processes is the prerequisite of proper implementation of the simulation, pointing out both the advantages and disadvantages of this models and their implementation in practice.

Passenger handling is one of the most important activities any passenger is obliged to carry out prior to boarding the plane to depart. For the handling process to be safeguarded, it is inevitable to perform the services involved in it fast and efficiently so as to prevent idle times or delays during the procedures potentially resulting in delay of flight. By gradual development of the so-called web-based information technologies, some of the activities involved in the handling process can be delegated to the passengers themselves, thereby achieving a faster course of the passenger handling process. In this contribution the authors are dealing with the status quo of the on-line web-based check-in process in air transportation forecasting the expected course of events in these services in the future. Next, based on analyzing functions and characteristics of similar solutions available in the market, the authors are putting forward their new proposal of their own design of a self-service, on-line system of passenger handling with the aim to simplify and expedite the entire handling process. It is the aim of the authors to develop a competitive design in terms of costs as well as new function and services not offered by the hitherto existing with emphasis on improving efficiency of passenger handling at the airports. The resulting solution thanks to internet based technologies is platform independent and fully applicable to the process of airport passenger handling. To an equal extent, the solutions are being applied by the authors to the educational process, as a training tool for the preparation of the aviation personnel and also as part of simulation models for research in the field of airport processes optimization.

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