Modern Trends in Airport Self Check-in Kiosks

Abstract

Due to maintain the flow of the check-in process of air passengers, it is essential that services that ensure this process have been carried as quickly and effectively. One of the major current problems in this area is the efficiency of clearance of a large number of passengers over the check-in counters. By the gradual development of so-called self check-in services eventually delegate some activities in check-in process to passengers and the entire clearance process to speed up. In this article the authors deal with current state of the use of self check-in services in the world and predict the expected evolution of these services in the future. Subsequently, the authors present a new design of self-service kiosk and graphical user interface (GUI) of application such self-service check-in kiosk based on the analysis of the functions and features of similar solutions available on the market and with considering all currently known IATA requirements and the criteria relating to disabled passengers in order to lighten the load check-in counters and thereby accelerated the clearance of the passenger at the airport. The aim of the authors was to create a cost competitive solution offering such new features and services that do not offer other solutions, with an emphasis on improving the efficiency of the check-in process of passengers at the airport.

Tourists' Perceptions Toward Using Artificial Intelligence Services in Tourism and Hospitality

“…The new technologies would have a significant role in raising safety and security rates at airports; enhancing travellers' experiences; increasing travellers' satisfaction; providing quick and efficient security checks, reducing services' costs as well as reducing the rate of human errors (Sabatova´ et al, 2016;Medvedev et al, 2017;Gures et al, 2018).…”

“…Passengers can use mobile boarding pass on their smart phones or selfscan the boarding pass via boarding card scanning machines placed at the gates as well as boarding the aircraft by self-service portals; and all of this will be done without the involvement of a human employee. Airports also provide kiosks for lost luggage that help passengers track their lost luggage status via a smartphone.Chatbots can be used at airports to inform travellers about gate's changes, departure information, cheapest destinations, cheapest and shortest flights as well as driving directions (del Rio et al, 2016;Sabatova´ et al, 2016;Gures et al, 2018;Ueda and Kurahashi, 2018;Ivanov and Webster, 2019;Ukpabi et al, 2019;Zlatanov and Popesku, 2019;Rajapaksha and Jayasuriya, 2020).…”

“…Chatbots are efficient tool to communicate with customers, answer their questions,inform them aboutgate changes and flights updates ( delays or cancellations) in real time, make flight reservations receive customers comments and feedback, provide digital boarding passes and so on (Alexis, 2017;Alansari et al, 2019;Taneja, 2019;Ukpabi et al, 2019;Zlatanov and Popesku, 2019 ). Airlines started to encourage travellers to use new technologies for check -in procedures such as: websites, self-check-in kiosks, mobile check-in applications; this may reduce airport staff involvement, stress, waiting time, financial costs and human error (Sabatova et al, 2016;Gures et al, 2018;Ueda and Kurahashi, 2018;Taneja, 2019;Rajapaksha and Jayasuriya, 2020;Taneja, 2020). It would be beneficial for airlines to adopt digital voice assistants (Siri, Google Assistant, and Amazon's Alexa ) to significantly communicate with customers and increase distribution channels, in addition to using virtual reality (VR) allows users to simulate being on site, place or destination and try beforeyou-buy experience; through virtual reality technologies and applications, airlines will be able to market their services and products in an interactive and interesting way as customer will be able see his/her seat on the plane or see first-class seats, business class seats, in-flight meals, or in-flight entertainment and amusement (Harteveldt, 2016).…”

The Application of Online Check-in in the Process of Passenger Handling in Air Transportation

“…EasyJet provides a mobile-based application as accompanying the traveler in the airport lounge. In case when the online check-in turns open at a later time, the air carrier is subsequently advising the passenger on the fact in via an e-mail, SMS or mobile application [2].…”

Smart Airport: A Review on Future of the Airport Operation

“…The existing rapid growth of passenger volumes has already created a pressure on airport operators to re-consider the ability of the available infrastructure and focus on terminal capacity enhancement, process improvements, new revenue models and offer worldclass services to attract global passengers whilst controlling physical & cyber security. Critical airport terminal process limitations are the efficiency of check-in process, integrated systems, CUTE (Common User Terminal Equipment), "Agent-facing" systems which shared with regulatory agencies and concessionaries (Sabatová, Galanda, Adamčík, Jezný, & Šulej, 2016).…”