A universalidade no SUS: pensamento dos usuários A universalidade no SUS: pensamento dos usuários A universalidade no SUS: pensamento dos usuários A universalidade no SUS: pensamento dos usuários A universalidade no SUS: pensamento dos usuários Pontes APM, Cesso RGD, Oliveira DC, Gomes AMT O PRINCÍPIO DE UNIVERSALIDADE DO ACESSO AOS SERVIÇOS DE SAÚDE: O QUE PENSAM OS USUÁRIOS?Esc Anna Nery Rev Enferm 2009 jul-set; 13 (3): 500-07 RESUMOEsta pesquisa objetivou analisar a percepção dos usuários sobre o acesso universal aos serviços de saúde no SUS, com vistas a discutir o princípio de universalidade. Estudo qualitativo, desenvolvido em um hospital localizado no Rio de Janeiro, com 24 usuários. Os dados foram coletados por meio de entrevistas e analisados a partir da técnica de análise de conteúdo. Foram identificadas 1.178 unidades de registro agrupadas em 76 temas, que deram origem a seis categorias: Determinação das dificuldades para o alcance do atendimento no SUS; o atendimento no SUS: efetivação e facilidades; medicações e exames no contexto do SUS; fragilidades no processo de atendimento na concretização do princípio de universalidade; universalização da assistência; e a presença do INAMPS no ideário dos usuários. Como demonstraram os resultados, os usuários têm uma atitude positiva diante do sistema, apesar das diversas dificuldades encontradas, e, ainda, suas práticas são influenciadas pela percepção que têm do acesso. This study aimed to analyze the perception of users about universal access to health services in the SUS, with a view to discussing the principle of universality. Qualitative study, developed in a hospital located in Rio de Janeiro, with 24 users. Data were collected through interviews, and were analyzed by the technical of content analysis. 1178 units of records have been identified and grouped in 76 subjects, which resulted in 06 categories: Determination of the difficulties to the extent of care in the SUS; the attendance in the SUS: effective and facilities; Medications and examinations in the context of the SUS; Weaknesses in the process of care in implementation of the principle of universality; Universalization of the assistance; and the presence of INAMPS in the ideas of the user. As shown by the results, users have a positive attitude ahead of the system, despite the many difficulties encountered, and yet, their practices are influenced by the perception that they have about the access. Este estudio tuvo como objetivo analizar la percepción de los usuarios sobre el acceso universal a los servicios de salud en el SUS, con miras a discutir el principio de universalidad. Estudio cualitativo, desarrollado en un hospital ubicado en Río de Janeiro-Brasil, con 24 usuarios. Los datos fueron colectados por medio de la técnica de entrevista y analizados a partir de los análisis de contenido. Fueron identificados 1178 unidades de registro agrupadas en 76 temas que dieron origien a 06 categorías: Determinación de las dificultades en alcanzar atención en el SUS; la atención en el Sistema Único de...
This study aimed to examine the perceptions of users about the ease of access to actions and services of the Single Health System (SHS). Qualitative study conducted with 24 users of SHS in a federal hospital in Rio de Janeiro. In collecting data was used the technique of semi-structured, the analysis was performed using the technique of analysis of thematic content. The Subjects recognize the access to various services of the SUS, as well as factors associated with such access, as the referral process, the luck and the belief in God. It was possible to verify the existence of a positive attitude about the health system, as well the identification of a set of its principles.
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