PurposeThe purpose of the paper is to analyze the different results between the effects of electronic word of mouth (e-WOM) on the perception of potential tourist in Japan and Indonesia regarding destination image, destination trust, satisfaction and their intention to visit.Design/methodology/approachThis research method is a structural model. Based on the existing literature review, several variables were obtained which were then analyzed by WarpPLS 6.0 software. The sampling method applied in this study is the purposive sampling technique. Samples of 200 potential tourists were collected in Indonesia and 100 potential tourists were collected in Japan. The population in this study was a potential tourist in Indonesia and Japan, with the following criteria: An Indonesian citizen, age between 19 and 60 years, who has never visited Japan and a Japanese citizen who has never visited Indonesia and have ever read or conduct online discussions regarding Japan and Indonesia as a tourist destination.FindingsThe results of the analysis of the two respondents in Japan and Indonesia prove that e-WOM has a positive effect on the image of the destination and intention to visit but not on the confidence of the destination. Destination image was also proven to significantly mediate the influence of e-WOM on intention to visit. These findings bring important implications for the theory and practice of tourism marketing.Originality/valueTheoretically, the result could be used as a reference for further research about the comparison between the effect e-WOM on destination image, destination trust and intention to visit of potential tourist in developed countries and developing countries. Practically, the result could be used as a consideration for the tourism industry and authority in both countries when formulating the destination marketing strategy.Peer reviewThe peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-03-2019-0111

Persediaan bahan baku merupakan salah satu aset penting bagi perusahaan, kesalahan dalam melakukan perencanaan bahan baku akan mengakibatkan masalah dalam proses produksi, maka penting untuk melakukan perencanaan persediaan bahan baku yang baik. Salah satu konsep yang dapat diterapkan adalah dengan menggunakan sistem Material Requirement Planning (MRP). Penelitian ini bertujuan untuk: (1)Mengetahui serta menentukan jumlah kebutuhan bersih untuk masing-masing bahan baku produk Coconut Sugar 150 gr/jar. (2)Mengetahui serta menentukan besarnya pesanan yang optimal untuk masing-masing bahan baku produk Coconut Sugar 150 gr/jar. (3)Mengetahui serta menentukan waktu yang tepat guna melakukan rencana pemesanan untuk masing-masing bahan baku produk Coconut Sugar 150 gr/jar. (4)Mengetahui serta menentukan metode yang menghasilkan biaya terendah untuk produk Coconut Sugar 150 gr/jar. Data yang digunakan adalah data kuantitatif dan kualitatif yang diperoleh dari hasil wawancara kepada beberapa pihak terkait dengan produksi coconut sugar dan observasi pada objek yang diteliti. Teknik analisis data yang digunakan adalah teknik analisis deskriptif yang menjelaskan secara sistematis dengan tahapan yaitu: pembuatan Jadwal Induk Produksi, penentuan kebutuhan bersih, penentuan ukuran lot (metode Lot for lot dan Part Period Balancing), penentuan metode lot sizing optimal, dan penentuan waktu pemesanan bahan baku atau proses pembuatan tabel MRP. Hasil penelitian menunjukkan: (1)Kebutuhan bersih untuk masing-masing bahan baku diperoleh dari selisih antara kebutuhan kotor dengan rencana penerimaan dan lead time tiap bahan baku. (2)Penentuan besarnya pesanan yang optimal untuk masing-masing bahan baku dilakukan dengan menggunakan metode lot for lot  dan part period balancing. (3)Penentuan waktu pemesanan bahan baku sama dengan pembuatan tabel MRP untuk masing-masing bahan baku dan didasarkan oleh metode lot sizing yang telah dipilih sebelumnya. (4)Perbandingan hasil akhir didapatkan bahwa metode part period balancing dengan total biaya persediaan sebesar Rp 53.979 merupakan metode yang menghasilkan biaya terendah, jika dibandingkan dengan metode lot for lot yang menghasilkan total biaya persediaan sebesar Rp 192.000, namun khusus untuk bahan baku nira kelapa menggunakan metode Lot for lot untuk menghindari bahan baku yang tersimpan.

In this era, one of the business opportunity is cafe business. This study aims to explain the effect of store atmosphere, service quality, and customer satisfaction on repurchase intentions, and the role of customer satisfaction mediates the influence of store atmosphere and service quality on repurchase intentions. The research was conducted at The Night Market Cafe & Co Working in Denpasar, using 150 respondents and data analysis techniques in the form of Path Analysis. The results of this study indicate that the store atmosphere and service quality have a positive and significant impact on customer satisfaction. The atmosphere and quality of service have a positive and significant influence on repurchase intention. Customer satisfaction has a positive and significant impact on repurchase intentions. In addition, the results of this study also show that customer satisfaction is able to mediate the effect of store atmosphere and service quality on repurchase intention at The Night Market Cafe & Co Working. Keywords: shop atmosphere, service quality, customer satisfaction, repurchase intention

Nowadays, shopping for travel products through online travel agent has become very popular. This study aims to explain the effects of perceived ease of use, perceived usefulness, and trust on attitudes and intentions to reuse online travel agents. The population of this research is the users of the online travel agent Traveloka application in the city of Denpasar. The sample in this study was taken using a non-probability sampling method with a total of 200 respondents. Data collection was carried out using survey methods. The data obtained were then processed using SEM-PLS analysis tools. This study found that perceived ease of use had a positive and significant effect on perceived usefulness and attitude toward using from the Traveloka website. Perceived usefulness had a positive and significant effect on attitude toward using the Traveloka.com website. Trust had a positive and significant effect on perceived usefulness and attitude toward using from the Traveloka website. Attitude toward using had a positive and significant effect on the intention to reuse the Traveloka.com website. This research also proves that attitude toward use of online facilities mediates the influence of perceived ease of use, perceived usefulness and trust on the intention to reuse the Traveloka.com website.

This study aims to determine the effect of entrepreneurship orientation on marketing performance mediated by innovation. The subjects in this study were the owners or managers of Barbershop in Denpasar City, with a sample of 30 respondents. The analysis technique used uses partial least square (PLS) analysis. The results of the study indicate that the entrepreneurship orientation variable has a positive and significant effect on innovation and marketing performance. Innovation variables also have a positive and significant effect on marketing performance. The innovation variable is also proven to be able to mediate entrepreneurship orientation towards the performance of Barbershop marketing in Denpasar City. The implications of this study can provide important information for entrepreneurs who have a barbershop in Denpasar City to be able to improve marketing performance which is expected to increase profits for the future. Keywords: entrepreneurship orientation, innovation, marketing performance