Este artículo analiza la experiencia durante la crisis de la covid-19 de 146 profesionales que aplican el enfoque de atención centrada en la persona en residencias de personas mayores. Según los testimonios, la crisis tuvo efectos globales y provocó un cambio brusco en los vínculos relacionales sobre los que se sustenta la atención centrada en las personas. La certeza que recompone estos vínculos se encuentra en la pertenencia, el propósito, el equipo, la confianza y una actitud positiva. La información, la participación, el reconocimiento y los lugares de encuentro se identifican como estrategias promotoras de bienestar, no solo en situaciones de emergencia sanitaria sino también como acciones estables en contextos de cuidados centrados en las personas.

PurposeThe purpose of this study is to examine, from the stereotype content model (SCM) perspective, the role of the competence and warmth stereotypes of older adults held by professional caregivers.MethodsA quasi-experimental design, ex post facto with observational analyses, was used in this study. The cultural view on competence and warmth was assessed in 100 caregivers working in a set of six residential geriatric care units (three of them organized following a person-centered care approach and the other three providing standard geriatric care). In order to assess caregivers’ cultural stereotypical views, the SCM questionnaire was administered. To evaluate the role of caregivers’ cultural stereotypes in their professional performance as well as in older adult functioning, two observational scales from the Sistema de Evaluación de Residencias de Ancianos (assessment system for older adults residences)-RS (staff functioning and residents’ functioning) were applied.ResultsCaregivers’ cultural views of older adults (compared to young people) are characterized by low competence and high warmth, replicating the data obtained elsewhere from the SCM. Most importantly, the person-centered units predict better staff performance and better resident functioning than standard units. Moreover, cultural stereotyping of older adult competence moderates the effects of staff performance on resident functioning, in line with the findings of previous research.ConclusionOur results underline the influence of caregivers’ cultural stereotypes on the type of care, as well as on their professional behaviors and on older adult functioning. Caregivers’ cultural stereotypes could be considered as a central issue in older adult care since they mediate the triangle of care: caregivers/older adults/type of care; therefore, much more attention should be paid to this psychosocial care component.

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