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Managers, business owners, public relations practitioners, and others grapple daily with issues that have the potential to radically redefine the reputation of a person, company, or industry. They confront a fundamental question about contemporary crisis management: to what extent is it possible to control events and stakeholder responses to them, in order to contain escalating crises or safeguard an organization's reputation? This book addresses this question head-on. This book operates from a strong theoretical orientation. This book pairs real-world examples from across the globe with theory-based analysis to show why simplification often fails to alleviate crises, and can even intensify them. The book proposes a complexity-based approach to organizational learning that can allow organizations to adapt quickly to changing circumstances.

PurposeThe aim of this paper is to offer a discursive perspective on luxury brand consumption.Design/methodology/approachDiscourse analysis is used to examine how consumers construct their luxury brand consumption amidst countervailing cultural discourses in the market (Thompson and Haytko). Consumer discourse is generated through in‐depth, semi‐structured interviews.FindingsIn the context of countervailing discourses that challenge the notion of luxury (e.g. “masstige”, “chav” and “bling”), respondents construct an ostensibly distinct and stable version of luxury expressing its subjective, experiential, moral and artistic constructs. Analysis demonstrates how these four themes operate at a linguistic‐textual level to delineate important cultural categories and boundaries around luxury. Luxury brand discourse operates strategic juxtapositions between normatively positive (ideal) and normatively negative (problematic) categories, which are paradoxically interdependent.Research limitations/implicationsA qualitative study of high‐income residents from an affluent UK region is reported upon. The study is exploratory, focussing on interrelations between discourse, content and context. This invites future studies to consider contextual elements of luxury branding.Originality/valueThe paper proposes a new way of thinking about luxury brands as a socially constructed concept. The paper concludes by arguing that luxury brand management necessitates a deeper appreciation of the mechanics of consumers' luxury discourses.

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