PurposeThis study aimed to discuss issues related to the process for validating a performance management system for design (PMSD) in three product development companies.Design/methodology/approachThe use of multifunctional groups becomes important because it favors viewing the organization as a whole, thereby reducing existing gaps between segments of the company. To support this study, focus group research was used.FindingsViewing design as a resource that contributes to increased competitiveness offers companies benefits, such as improved performance measurement. This measurement is based on indicators and, to be useful, an indicator system should stimulate the company's interest. In addition, the present study made it possible to conclude that the validation process is essential in preimplementation stages because validation allows the PMSD to be adapted to bring it closer to the reality of companies, thus increasing the chances of success during the implementation stage.Originality/valueValidation of the metrics from the perspective of senior management enabled critical analyses of the applicability of the PMSD, as well as its suitability and approximation to the reality of businesses, by selecting the most relevant data.
Purpose The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development companies. Design/methodology/approach To this end, instruments and techniques for implementing and collecting composite data were adopted. Findings The implementation made it possible to test the system metrics, and the analysis of the results enabled the identification of factors that hinder a successful implementation. Originality/value Design is being recognized as providing significant economic, social, and environmental benefits, and as it becomes a part of the management process, it can have an impact on business performance. Therefore, information sharing through indicator systems that consider factors that generate reliable and quantifiable information has become fundamental.
Introduction: By 2050, older adults will constitute 16% of the world population; hence, there is an urgent demand and challenge to design solutions (products and services) that meet the needs of this age group. This study sought to analyse the needs that impact the well-being of Chilean older adults and present possible solutions through the design of products. Methodology: A qualitative study was used, where focus groups were held with older adults, industrial designers, health professionals, and entrepreneurs on the needs and design of solutions for older adults. Results: A general map was obtained that linked the categories and subcategories related to the relevant needs and solutions, which were then classified in a framework. Conclusions: The resulting proposal places the needs in different fields of expertise; and thus, enables positioning, broadening, and expanding upon the map to share knowledge, between the user and key experts, to co-create solutions.
ResumoA progressiva conscientização industrial e populacional em relação ao ambiente tem despertado o interesse das empresas. Neste contexto, abordagens centradas na ecoeficiência, como o Cradle to Cradle (C2C), surgem como estratégias que podem oferecer uma maior integração entre a sustentabilidade ambiental e a concepção de produtos. Sendo assim, o Cradle to Cradle Products Innovation Institute criou um processo para certificação de produtos e materiais, a fim de medir o impacto dos mesmos em relação ao ambiente. O objetivo dessa pesquisa foi à análise destes produtos, de forma a identificar as suas principais características e quais níveis da certificação possuem maior frequência entre os diversos produtos certificados. Os resultados indicam que o sistema de certificação apresenta algumas divergências, principalmente informativas, o que pode comprometer a escolha do consumidor final.Palavras Chave: meio ambiente; certificação C2C; ecoeficiência. AbstractThe increasing industrial and populational awareness about the environment has awakened companies' interest. In this context, eco-efficiency approaches, such as Cradle to Cradle (C2C), arise as strategies that can offer a greater integration between environmental sustainability and product design areas. Therefore, the Cradle to Cradle Products Innovation Institute designed a certification process for products and materials, in order to measure their impact on the environment. The aim of this paper was to analyze these products so as to identify their main characteristics and which levels of certification have a higher frequency among the various certified products. The results indicate that the certification system presents some divergences, mainly informative ones and that may compromise the final consumer's choices.
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