Implementation issues of a design management indicator system

Abstract

Purpose The purpose of this paper is to present and discuss the process and results achieved from the implementation of a design management indicator system in four product development companies. Design/methodology/approach To this end, instruments and techniques for implementing and collecting composite data were adopted. Findings The implementation made it possible to test the system metrics, and the analysis of the results enabled the identification of factors that hinder a successful implementation. Originality/value Design is being recognized as providing significant economic, social, and environmental benefits, and as it becomes a part of the management process, it can have an impact on business performance. Therefore, information sharing through indicator systems that consider factors that generate reliable and quantifiable information has become fundamental.