The management of human resources is essential in a hospital, and its success can be seen based on the turnover rate of nursing personnel (nurses and midwives). In a hospital, the nursing personnel represents the largest number of professionals, and its performance greatly affects the effectiveness of services for patients. This study examined how organizations can predict turnover rates through intention to stay. Furthermore, this study aimed to explain the influence of cooperative behavior (both perceived external prestige and internal respect that affects organizational identification), which correlates with the intention to stay of nursing personnel. This quantitative research had a cross-sectional design, using a survey. The population involved non-permanent workers in five private and government hospitals. The sample consisted of 147 respondents. This study indicates that cooperative behavior showed positivity and significantly influenced the intention to stay, based on a 95% confidence degree. Perceived external prestige (p=0.009) and perceived internal respect (p=0.002) showed positivity and significantly influenced organizational identification. Perceived internal respect directly influenced the intention to stay (p=0.000), and organizational identification showed positivity and significantly influenced the intention to stay (p=0.000). Hospital management is more active in improving efforts and programs to improve the behavior of cooperatives, which is actually more dominant in non-financial aspects.
Salah satu yang di hadapi oleh masyarakat dalam mengakses pelayanan kesehatan adalah keengganan untuk berkunjung ke tempat-tempat keramaian salah satunya adalah fasilitas pelayanan Kesehatan. Masyarakat merasa cemas jika harus berkontak langsung dengan orang banyak serta dengan petugas kesehatan, hal ini dikarenakan banyaknya berita mengenai Covid, penyebaran Covid, serta banyaknya korban Covid yang di rawat maupun yang meninggal dunia. Tujuan penelitian untuk mendapatkan informasi secara mendalam mengenai pola pencarian pengobatan masyarakat di masapandemi Covid-19 di Kelurahan Minasa Upa Kecamatan Rappocini Kota Makassar. Metode penelitian ini merupakan penelitian kualitatif yang mengeksplorasi secara mendalam dengan pendekatan studi naratif yang berfokus pada narasi dan cerita tentang pola pencarian pengobatan masyarakat di masa pandemi Covid-19, melalui wawancara mendalam (Indepth Interview), dan dokumentasi secara terus menerus selama penelitian berlangsung.Jumlah informan biasa sebanyak 10 orang, namun yang peneliti dalami 4 orang. Kesimpulannya pemilihan pengobatan masyarakat Kelurahan Minasa Upa berpola, sebagian besar masyarakat cenderung memilih melakukan pengobatan sendiri. Hal ini disebabkan karena masyarakat takut untuk ke pelayanan kesehatan karena jika memeriksakan ke rumah sakit lebih beresiko di masa pandemi, sehingga masyarakat memilih pengobatan yang bisa masyarakat tangani sendiri dengan membeli obat yang banyak orang konsumsi yaitu paracetamol. Adapun yang memilih pelayanan kesehatan, serta ada yang memanggil tenaga kesehatan ke rumahnya. Motivasi masyarakat ingin sembuh dan keyakinan bahwa meminum obat dari apotek dapat mengobati penyakit yang di derita. Begitupun dengan informan yang melakukan pengobatan ke pelayanan kesehatan serta informan yang memanggil tenaga kesehatan ke rumahnya yang ingin kesembuhan lebih maksimal. Sikap masyarakat Kelurahan Minasa Upa sudah merasa bahwa pengobatan yang dilakukan aman dan efektif dan mereka memilih pengobatan yang menurut mereka baik untuk dilakukan. Hal ini dapat dilihat dari kebiasaan masyarakat ketika sakit langsung mengobati dirinya sendiri dengan membeli obat di apotek selain itu dipengaruhi juga oleh pengalaman sakit sebelumnya sehingga sudah mengerti apa yang seharusnya dilakukan untuk mengobati sakit yang dialami.
The COVID-19 pandemic requires hospitals as health service providers to be able to provide maximum service to maintain good service quality. This study aims to determine the effect of service quality on Inpatient Satisfaction at Labuang Baji Hospital Makassar During the Covid-19 Pandemic. The type of research used is quantitative research with a cross sectional study design. The population in the study of this is the patient care hospitalized in RSUD Labuang Baji Makassar as many as 5,448 patients. The number of samples were used in the study as many as 70 people with the determination of a large sample of receipts formula Lammeshow and sampling techniques done in purposive sampling. Methods of data collection using a questionnaire. Data analysis was performed by univariate , bivariate with chi-square test. Results of the study show that there is the influence of the quality of service based on tangibles (p value = 0.000), realiability (p value = 0.000), responsiveness (p value 0.000 ) and assurance (p value = 0.000) towards satisfaction patient care inpatient in hospital Labuang Baji Makassar on past pandemics Covid-19. It is recommended for nurses to spend special time communicating with patients, giving attention and enthusiasm to patients so that they recover quickly.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.