Purpose The purpose of this paper is to explore the development of knowledge about facilities management (FM), in particular, the management of FM services in practice, education and research. The paper questions whether we know more about optimal models for in-house or outsourcing FM after 25 years of applied research and development of best practices. Design/methodology/approach The paper is based on literature reviews, case studies and personal experiences from practice for over 25 years, concentrating on the public sector. The paper maintains an international focus on the FM development, with particular focus on the development in Norway and the Nordic countries. The knowledge development triangle, and its integration of education, research and practice, is used as an underlying theoretical framework. Findings The knowledge regarding management of FM services in both the public and private sector has been developed over the past two decades. The changes in both sectors is reflected in all the three aspects of the knowledge triangle. While the use of outsourcing increased significantly in popularity during the past 25 years, the Norwegian profile continues to have limited use of outsourcing. Research limitations/implications The paper is based on a qualified selection of doctoral theses, research reports and scientific articles published in the period 1990-2015. The explorations include limited quantitative data. Practical implications The choice for FM in practice, whether fully or partly to produce services with internal resources or to make arrangements with external suppliers, is an important strategic decision regarding the choice of a procurement strategy for the company or the organisation. This decision is not necessarily about outsourcing or in-house but rather the strategic sourcing and management of the needed services. Originality value A total of 25 years of research have shown that a simple solution and answer to the questions about in-house or outsourcing FM services is lacking. To find a good solution, it is necessary to understand the content of FM services with respect to quality and efficiency, and to understand the interaction between FM, the core activities and the users.

Purpose The purpose of this paper is to investigate the relationship between a company’s environmental, social and governance (ESG) performance and its financial performance. This paper also investigates the relationship between ESG performance and a company’s market valuation. This paper provides convincing empirical evidence that delivering superior ESG performance pays off financially. Design/methodology/approach The financial data and ESG scores of 150 publicly traded companies listed in the Standard and Poor’s 500 index for 2017–2020, comprising 5,750 observations, were collected. STATA was used to run a fixed-effect regression and a weighted least squares model to analyze the panel data. Findings The results of the empirical analysis suggest that companies with superior ESG performance perform better financially and are valued higher in the market compared to their industry peers. The ESG rating score impacts both return-on-capital-employed as a proxy for financial performance and Tobin’s Q as a proxy for the market valuation of a company. Originality/value This study contributes to the existing research on ESG performance and financial performance relationship by providing empirical evidence to resolve confusion in the existing literature caused by contradictory evidence. Taking advantage of worldwide crisis caused by the COVID-19 pandemic, this study shows that a positive relationship between ESG performance and a company’s market valuation holds even during times of unexpected crises. Further, this study contributes to business practitioners’ knowledge by showing that ESG aspects constitute highly relevant non-financial information that impact the market’s perception of a company and that investing in sustainability positively impacts a company’s bottom line.

Purpose This paper aims to describe and discuss in-house cleaning services in local authorities to gain a better understanding of current practices. These descriptions are intended to increase researchers’, practitioners’ and educators’ understanding of the studied issue, as there at present does not exist a solid understanding of in-house cleaning services in local authorities. Previous studies provide little detailed information regarding the internal environment of facility management (FM) organisations, in particular with regard to FM organisations’ individual services. Design/methodology/approach This research is based on two descriptive case studies, one from Norway and one from the UK. The case studies are based on semi-structured, face-to-face in-depth interviews and document reviews. Findings The cases demonstrate that in-house cleaning services can be structured and managed in different ways, particularly with respect to the split in services, the management of staff and customer contracts, the span of control, the chain of command, self-managed leadership, cleaners’ hours of duty and the use of outsourcing. Research limitations/implications Although the previous research on particular FM services is limited, this paper’s detailed descriptions may stimulate further development and research within the field. The knowledge brought forward is part of bridging a knowledge gap on cleaning in FM research. This knowledge can contribute to advancements in the way this service is discussed and measured across contexts by encouraging more rigour and specific studies on cleaning. Originality/value This paper constitutes one of the first detailed descriptions of in-house cleaning organisation in local authorities. This is a type of service supply that is common in certain contexts and identified as beneficial to cost-saving in other contexts.

Standards for products, processes and management systems are important tools for the much-needed sustainable transformation of the built environment. With standards, we refer to documents coming from standardisations bodies such as ASTM/ANSI (USA), BSI (UK), CEN (Europe), and ISO (global). The purpose is to investigate the role standards play in current research to exemplify various ways CIB and standardisation bodies can combine efforts for a sustainable transformation of the built environment (BE). Scientific journal articles were identified though literature review. The paper focuses on the building’s use and operation phase and especially the new Facility Management (FM) standards (ISO 41000 series) developed by the technical committee ISO/TC267. Our findings are based on a closer analysis of 10 journal articles from 2010-2021 after identifying 198 relevant articles. The articles refer to a broad range of standards which proves the relevance of standards in building research. There are no proves of how research has influenced standards, only examples of research aiming to enhance standards. Improving and implementing international FM standards is a driver to improve the BE sustainability. CIB and the standardisation bodies have an important role to accelerate the societal transition processes and contributing to society’s demands of sustainability and resilience.

2014),"The relation between innovation sources and ICT roles in facility management organizations", Access to this document was granted through an Emerald subscription provided by emerald-srm:448207 [] For AuthorsIf you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -This paper aims to give an overview of the alternatives that Norwegian municipalities have regarding organisational models for their facility management (FM) and cleaning organisations, and to investigate what organisational models they apply, if building category or size of municipality influences their use of organisational models and whether their FM and cleaning organisations are organised similarly within identical municipalities. Design/methodology/approach -The research is based on a national survey conducted during year 2010. All Norwegian municipalities were invited to respond. The survey asked the head of the FM departments (or the chief executive officer [CEO] if the first could not answer) what organisational models they used for their FM and cleaning organisations and what changes they planned for the organisation in the future. All questions were asked according to different building categories to determine whether building category had any influence on their choices. Findings -Limited research has been published regarding the structure of the FM organisations in Norwegian municipalities and even less regarding their cleaning organisations. The results show that Norwegian municipalities prefer integrated models and also purchasing services from the private sector prior to applying decoupled models as inter-municipal alternatives and Municipal Limited Companies. The results do also indicate that Norwegian municipalities' interest in such models is rising and that they seem to be moving away from traditional and integrated alternatives. Research limitations/implications -Although all municipalities were invited to the survey, only one-third responded. Originality/value -The article may represent a first thorough overview of what organisational models and what combinations of models Norwegian municipalities use for their FM and cleaning organisations. Compared to former studies, this article explores a greater variety in organisational models and a...

Purpose Researchers and standardisation bodies are key to accelerating societal transition and contributing to society’s demands for sustainability, resilience and digitalisation. Standards are the agreed-upon best practices published by national or international bodies and are key enablers of transformation. Scholars have not yet identified a relationship between standards and facilities management (FM) research. The purpose of this paper is to investigate the role of formal standards in FM research. Design/methodology/approach A literature review was conducted to identify journal articles addressing standards and FM. A total of 198 journal articles published from 2010 to 2021 were identified. After screening these articles, 27 journal articles were considered the most relevant for data analysis. Findings The findings show that the role of standards in research can be analysed thematically, categorically, textually, methodologically and directionally. Standards are relevant to research by defining terms, creating backgrounds, guiding research, supporting the development of new standards and encouraging more collaboration between research and standardisation. Some studies have shown how standards influence research, but only a few have explored how research influences standards. Research limitations/implications This research provides examples that inspire stronger collaboration between people and processes in research and standardisation. Originality/value The articles collected and analysed in this study comprise original research. A limited preliminary study of ten core articles was presented at the International Council for Research and Innovation in Building and Construction World Congress 2022. This presentation of this work provides an expanded framework for analysing the roles of standards in research. This framework includes (1) categorical analysis of research and standardisation streams; (2) thematic analysis of the topic of interest; (3) textual analysis of the use of the term “standard”; (4) methodological analysis of the influence of standards on the research method; and (5) directional analysis of the intended audience.

PurposeThis article aims to summarize Norwegian cleaning‐related research to give an overview of the knowledge held today and to categorize the approaches used.Design/methodology/approachThe research is based on an extensive literature search. Research contributions from 1814 until 2009 were studied, even though the main findings are from 1950. The different disciplines contributing to research are mapped and the contributions are categorized based on different research approaches, namely positivism, interpretivism, realism and idealism.FindingsNorwegian cleaning‐related research experienced a burst in publications from the 1990s. The majority of Norwegian cleaning‐related research has been positivistic, mostly based on realism. The least common approach used was interpretivism‐idealism and interviews were the most frequently used method in interpretivisitc contribution. The article indicates a need for further broadening in research methods.Research limitations/implicationsThrough categorizing existing knowledge the article will help when searching for information and thus stimulate more research as limited research exists within the field.Practical implicationsThe paper represents a summary of the knowledge status in cleaning with a Norwegian perspective. It is believed that the general picture also has international relevance.Social implicationsFew researchers have investigated cleaning work from the perspective of cleaning personnel. It should also be noted that there has been little focus on the usability of buildings for cleaning personnel.Originality/valueThis article may be the first historical overview of Norwegian cleaning‐related research.

Digital transformation and the adoption of technologies in the AEC-sector can lead to efficiency gains in facility management (FM). Digital twins, that is a living representative of the physical asset building, can facilitate real-time data gathering, data monitoring, data-based decision making and support predictive management. The purpose of this study is to analyse the gap between theory and practice regarding the application of digital twins for FM and to understand the benefits and challenges connected with its implementation during the use phase of a building. Despite the growing interest in this topic in academia, the concept of digital twins in connection with FM is rarely employed in practice in the AEC-industry. The findings obtained through a literature review and a set of semi-structured interviews with experts in the field, show that the main challenges for digital twins in FM relate to the organisational culture and that a robust framework for information management is a benefit for digital twins’ implementation. The adoption of digital twins in the built environment needs to be considered in the context of digital transformation. The study supports practitioners with the adoption of digital technologies for the built asset and suggests that future research should examine in further depth the challenges of implementing digital twins.