Purpose -The purpose of this paper is to focus on the impact of cultural traits on the intention to use internet banking. Drawing from the technology acceptance model and trust literature, the paper examines the influence of perceived ease of use, perceived usefulness, and trust on the intention to use internet banking among Malay and Chinese ethnic groups. Design/methodology/approach -The questionnaire was distributed to final year business students and Master of Business Administration students at four public universities in Malaysia. A separate multiple regression was employed to analyze the data for each ethnic group. Findings -For both ethnic groups, the results showed that perceived usefulness, perceived ease of use, and trust, all have significant effect on the intention to use internet banking. Further examination of the regression coefficients revealed the cultural traits that may explain the extent to which they influence factors that affect the intention to use. Research limitations/implications -Respondents of this study were students. This factor may decrease generalizability of the study because students' interest on the use of internet banking may be different from those of the general public. One research implication of this study is that there is a need to consider the role of culture in examining factors that affect behavioral intention. Practical implications -Banks need to highlight the benefits of internet banking, make internet banking easy to use, and enhance internet banking's security to improve consumers' trust. Given the fact that culture affects one's behavior, each customer group needs to be evaluated differently and the "one-size-fit-all" approach to encourage internet banking usage should be avoided. Originality/value -This paper attempts to link cultural traits that may explain the extent to which it influences factors that affect the intention to use internet banking.
From historical and traditional perspectives, Malaysian women have long been involved in entrepreneurship. Although their percentage in this sector is still low compared to men, this field opens another opportunity for women to earn income. Therefore, this study is to examine the relationship between human factors, social factor, organizational factors and innovation towards business performance amongst women entrepreneurs in Johor, Malaysia. The study utilized quantitative approaches that comprised of a self-administered questionnaire to gain a better understanding of the study context. In the early stage, the study carried out preliminary interview with a women entrepreneur to observe current situation of women in handling business. In obtaining actual data, the study was later distributed questionnaire to selected women entrepreneur in Johor. The findings discovered that human factors, social factor, and organizational factors were a positive and significant relationship with business performance. However, the result from the hierarchical regression analysis shows that innovation does not moderate the relationship between organizational factors toward the business performance. From the results provide evidence and explanation of the determinants of business performance amongst women entrepreneurs in Johor, and also contribute some crucial insights to the policymakers to further develop and improve the current policy and training programs or workshops for the entrepreneurs. The study outcomes are significantly useful to the government agencies to develop upcoming policy and also set up proper support and training programs for the intended group women entrepreneurs, such as providing business skill training, increasing marketing services, providing workshops, creative thinking courses and some social welfare trade programs. To address the limitations of this study, future researchers may expand this research by emphasizing on other business platform types, so as to influence this present business performance trend amongst women entrepreneurs.
The COVID-19 pandemic which occurred in early 2020 is the most concerning topic around the world. Without a doubt, Covid-19 has badly given implications for social, economic, and political aspects of most nations which also impacted global human lives. In Malaysia, it is proven that Covid-19 has mainly caused business activities due to the travel restrictions and border closures such as Movement Control Order (MCO) which is also implemented around the globe. This significant impact on the economy eventually included the tax sector. Tax as the main source of government revenue is crucial to fund crisis response and recovery, in addition to balancing the government's effort in rebuilding Malaysia's fiscal resilience while maintaining its social responsibilities. The condition of taxpayers during this pandemic period also affects the fulfillment of their tax obligation and will give an impact on the country's revenue. This article is an early study to examine the effect of trust in authority, procedural fairness, and tax policy reform on the voluntary compliance response to Covid-19 in Malaysia. Understanding the level of trust in authority, procedural fairness, and tax policy reform is essential to improve tax voluntary compliance. Hence, helps to understand that voluntary compliance facilitates enhancing a viable source of funding for the government.
Cooperative is conventionally known an autonomous association of persons united voluntarily to meet their common economic, social, cultural needs and aspirations through a jointly owned and democratically controlled enterprise (International Cooperative Alliance,2014). Despite of having a long tradition of cooperatives movement evidenced by the vast numbers of cooperatives (14,094 in June 2018) in Malaysia, cooperatives are still left far behind to become more competitive in order to not only satisfy their cooperators but also to the societies. The emphasis on transformation of cooperatives as social entrepreneurship is clearly outlined in the third strategic thrust of National Entrepreneurship Framework 2018. Thus, the current study aims to identify barriers that hinder cooperatives from safeguarding member’s wellbeing and further provide service to the communities. A set of questionnaire which consists of two sections namely background of cooperative and barriers to social entrepreneur were distributed to the registered cooperatives who participated in Konvensyen Pemerkasaan Koperasi 2019. Among barriers uncovered were lack of capital, involve in only conventional activities, weak structure, absence of good governance, lack of cooperation between cooperatives, lack of managerial talent and lack of integrity among the management and members in cooperatives. Conclusions and recommendations were discussed.
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