The basic purpose of the current study was to investigate the relationship between service quality and student's satisfaction using HEdPERF model. The present study selected 384 respondents from 28 universities of Khyber Pakhunkhwa (Pakistan) using proportionate stratified random sampling method. The data was analysed with the help of SPSS and AMOS to measure service quality and student's satisfaction in higher education industry. The Factor Analysis and Parallel Analysis were also applied for purification of the data. The Structural Equation Modelling was used for the acceptance and rejection of hypotheses. The model fit indices GFI, CFI, RMSEA and SRMR were also applied. Findings of the study reveal that among five dimensions of service quality academic aspects ranked as the most important dimension of service quality.

The aim of this study was to measures the effect of service quality on customer satisfaction. There are 384 respondents were selected from 19 universities of Khyber Pakhtunkwa (Pakistan). The proportionate stratified sampling method was used for the collection of data. The collected data was analysed using SPSS and AMOS packages. Exploratory Factor, Confirmatory Analysis and Parallel Analysis were also performed.  Structural Equation Modelling technique was used to investigate the relationship among variables under investigation. Findings of the research reveals that majority of the respondents were satisfied with the dimensions of HEdPERF model in universities of Khyber Pakhunkhwa (Pakistan). The dimension academic was ranked the most important dimension of service quality. Thus, this unique finding implies that universities should nurture the academic quality rigorously in order to enhance students’ satisfaction without ignoring the remaining dimension of service quality.

Headteachers are responsible for the provision of quality education to the children in their respective educational institutions. The study aimed to analyze Head Teachers' commitment to improving the education level for sustainable development and to suggest measures for further progress. The population of the study consisted of oof380 public sector secondary schools' headteachers (male & female) of Okara and Sahiwal districts. Sample of the study comprised of 240 headteachers (male & female) randomly selected from the population. A self-developed questionnaire comparison of Five-point Likert scale was used to collect data, which was later on analyzed and interpreted by using frequency percentages, mean score, standard deviation and t-value as statistical tools. It was concluded that the majority of respondents were in four that education for sustainable development (ESD) helps them in achieving sustainable development goals