This paper proposes performance indicators and metrics for the analysis of shared workspaces. We investigate user activity in various electronic workspaces of a shared workspace system and compare these on the basis of the proposed metrics: activity, productivity and cooperativity. Based on these results we further investigate the intensity of cooperation on shared documents. The investigations show that the proposed metrics permit an identification of the current cooperation status of a workspace as well as a classification of workspaces and benchmarking of the cooperation maturity.
Abstract. Although Groupware research has yielded a number of productive and successful systems, it appears that the current social media trend is somewhat out ruling the traditional cooperation support systems such as email or shared workspaces. In this paper we propose a conceptual model that identifies major elements and concepts of cooperative systems to provide a basis for their comparison. We will illustrate that social media systems apply the same basic concepts as other collaborative systems but with a different adoption creating a different user experience.
The current work environment is moving from monolithic, heavyweight cooperative systems to a more lightweight digital ecosystem with a tremendous choice of available systems. Big enterprise information systems compete with small specialized tools, which are not feature rich, but concentrate on one cooperation scenario they solve. We can observe that employees are moving their cooperation outside of the system and incorporate lightweight tools. This paper aims to have a fresh look at collaboration techniques and how a current groupware system is used nowadays. Therefore the paper describes the experiences and observations from several academic and commercial proects to inform the design of future collaborative environment
Abstract. Although a number of new collaboration systems emerged of the last years, it is remarkable that email is still the most used collaboration application. However, this messaging based pattern of organizing collaboration causes a lot of problems like information and attachment overload and versioning problems. This paper discusses some of these problems as well as reasons why users are reluctant to switch to alternative cooperation means like document sharing in virtual project environments. Based on these observations we present tools developed with the EU funded Ecospace project that address these issue. These tools simplify the sharing process by combining and integrating sharing functionality with messaging, thus reducing the functional and cognitive distance between both environments.
Abstract. Today's enterprise information and cooperation systems are numerous and diverse. Users have problems of information overload, task interruption and media discontinuity. A unification approach of existing systems would be supportive to overcome these issues by reducing the variety and thereby the complexity. A process of unification starts with the comprehension of existing systems belonging to the virtual environment, by modeling them. The second step is the unification on the model layer followed by the last step, the design of the user interface. This paper will present the first step, a meta-model for cooperation systems, which applies concepts used in professional groupware systems as well as social media platforms. Major elements and concepts of cooperation systems will be identified to provide a basis for the unification of the virtual environment.
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