Abstract:Purpose: Innovation, including product, process, marketing, and organizational innovation within a firm, is considered as one of essential component for surviving and growing. These innovation activities create value and competitive advantages for successful organizations; therefore, understanding the organization's overall innovation is the first and foremost to understand the role of innovation on firm performance. The objective of this research is to explore two parts: the impacts of innovation on the different aspect of innovation performance, then their effects to firm performance (production, market, and financial performance). Findings: The result demonstrated there are positive effects of process, marketing, and organizational innovations on firm performance in supporting firms. More specifically, the higher the level of innovation activities is, the greater the innovative performance is, which means the larger level of Process, organization and marketing innovation activities are, the higher level of innovative performance are likely to be. Secondly, the higher level of Process, organization and marketing innovative performance, the better level of firm performances is likely to be. To sum up, in order to improve the innovative and firm performance, those firms in supporting industry should highly concentrate on process, marketing, and organizational innovation activities, rather than product innovation activities.Originality/value: Initially, this study applies successfully the model which supposing innovation is a process, then clarifying innovation definition through the impact of innovation activities on innovative performances. Secondly, this research confirmed the positive impact of innovative performances on firm performances. It provided one more empirical evidence of the relationship between innovation and firm performance. For practitioners, organizational innovation and process innovation are more important factors affecting innovative performance and firm performance than product and marketing innovation. Therefore, enterprises should focus and mobilize resources to create improvement in organizational structure and manufacturing processes.

This paper focuses on applying the resource-based view (RBV) of firms and industrial organization (IO) of
strategic management field to explain performance in supporting industries in Hanoi - Vietnam. Specifically, we
based our research on the integrated framework of RBV and IO and reviewed previous empirical researches
before deciding on testing relationships among organizational capabilities, industry effects, competitive
advantage and performance. A multivariate analysis of survey responses of 102 firms belonging to supporting
industries in Hanoi city - Vietnam indicates that the firm’s organizational capabilities contribute to its
competitive advantage that in turn, affects its performance and mediates the organizational
capabilities-performance relationship, and that industry effects have both direct and indirect impact on
competitive advantages. These findings have considerable implications for academics as well as practitioners.
Finally, this study also provides directions for future research.

Abstract:Purpose: Innovation is considered as a core element of sustainable competitive advantage in the rapidly changing environment. However, in Vietnam, researches on innovation are very rare, which are mostly general reports without underlying analyses of innovation in firms, especially determinants for innovation. Therefore, this paper focuses on analyzing critical successful factors for innovation in Vietnamese firms. Originality/value: This study makes a contribution for both academics and practitioners. For academics, this study provided one more empirical evidence of the determinants for innovation.Regarding practical implications, this study suggests that Vietnamese companies have to strengthen capabilities for employees through training, encourage generation of new ideas, rule breaking, and innovative behaviors by organizational members. Together, having high awareness of innovation, building rational innovation strategy and policy is essential factors that firms should possess and develop to enhance innovation performance. Although there is no confirmation for impact of finance on innovation level, firms should understand that increasing innovation investment can bring favorable condition to create innovation especially in SMEs.

This study examines a possible dark side of emotional intelligence (EI). Specifically, a meta-analytic investigation of 5,687 participants was conducted to examine the relationship between EI and emotional manipulation. The findings revealed that self-reported ability-based EI was positively correlated to non-prosocial emotional manipulation (as measured by the Emotional Manipulation Scale), with a 0.10 effect size. Whereas, a negative relationship emerged between self-reported trait EI and non-prosocial emotional manipulation (as measured by the Worsen factor of the Managing Emotions of Others Scale [MEOS]), with a −0.16 effect size. Moreover, self-reported trait-based EI was positively correlated with prosocial emotional manipulation (as measured by the Enhance and Divert factors of the MEOS), with effect sizes of 0.40 and 0.34, respectively. Furthermore, gender had a moderating effect on the relationship between self-reported ability-based EI and non-prosocial emotional manipulation; this relationship was stronger among males than females. We discuss the implications of these findings across academic and practice settings.

This study focuses on factors contributing to the development of the retail banking services (RBS) in Hanoi, Vietnam. A four factor model is established, corresponding to four hypotheses in this paper. Based on a sample size of 615 customers and through a multiple regression analysis, results show that IT infrastructure -service channels and tangibles are factors contributing to the development of the RBS in Hanoi, Vietnam. This result suggests that customers care about the convenience, speed and quality of serving of banking staff. Therefore, banks should always focus on upgrading IT infrastructure and online trading system; in addition, they often have to improve facilities in workplace, professional services and marketing, etc. The paper provides several implications to practitioners and suggestions for further studies.

This study examines the influence of ambient cues on customers’ emotions, perceived experiential value, and behavioral intentions. Data are collected from 447 individual customers of midscale ethnic restaurants that specialize in national/local cuisine and offer servicescapes inspired by the local culture in Hanoi, Vietnam. This research reveals that though ambient cues have no significant direct impact on intentions, they can significantly impact on emotions and perceived experiential value, which in turn affect behavioral intention. This study adds to the existing liturature of ambient cues by extending the Stimulus, Organism, Response model to examine the role of perceived experiential value as the “organism” in the impact of the ambient cues on behavioral intentions.

The objective of this study is to investigate the impact of seven factors causing academic stress on students of University of Economics and Business - Vietnam National University: Lack of leisure time, Academic performance, Fear of failure, Academic overload, Finances, Competition between students, Relationships with university faculty. Based on the results of a practical survey of 185 students who are attending any courses at the University of Economics and Business - Vietnam National University, the study assesses the impact of stress factors on students. The thesis focuses on clarifying the concept of "stress" and the stress level of students, while pointing out its negative effects on students. This study includes two cross-sectional questionnaire surveys. The first survey uses a set of 16 questions to assess students’ perceptions and attitudes based on an instrument to measure academic stress - Educational Stress Scale for Adolescents (ESSA). The second survey aims to test internal consistency, the robustness of the previously established 7-factor structure. Henceforth, the model was brought back and used qualitatively, combined with Cronbach’s Alpha measurement test and EFA discovery factor analysis. This study was conducted from October 2019 to December 2019. From these practical analyzes, several proposals were made for the society, the school and the students themselves.

Contract farming is seen as one of the measures to facilitate participation of farmers in commercial agriculture, adding more value to agricultural products. Vietnam, however, shows mixed evidence on the well-known advantages of contract farming to small farmers such as reduced cost of accessing the market; access to credit information on market opportunities or new technologies, inputs, and product markets; and reduced price fluctuations. This study analyzed the impact of contract farming on farmers and identified policies that may facilitate farmers’ entry into beneficial contractual relationships. In addition to the literature review, an intensive case study of cassava contract farming was conducted. Data were analyzed using a dual-method approach—governance and institutional analysis and a pro-poor analysis. Factors found to be important to contract farming are extension services, farmer empowerment (technical and managerial), and capacity building of the farmer organization. The results from the study have direct relevanc