This study analyzes the effect of quality of services provided to the students' in relation to their satisfaction and loyalty. Respondents in this study were seventh semester students of Universitas Muslim Nusantara Al-Washliyah, the total number of students was 312. Data analysis techniques in this study used was SEM (Structural Equation Modeling) using the SmartPLS program. The results showed that students' satisfaction significantly mediated the correlation between academics and students' loyalty, between non-academic and students' loyalty, between reputation and students' loyalty, and between campus access and students' loyalty; on the other hand, students' satisfaction was not significant in mediating the correlation between program issues and students' loyalty. The findings suggest that it is necessary to improve the quality of lecturers to improve students' academic abilities and communication skills. As far as non-academic aspects are concerned, conducting training and development efforts and increasing awareness programs for administrative staff is important. For the reputation aspect, to carry out several marketing campaigns which predict to have an effect upon students in building positive perceptions of campus has to be executed as well. Meanwhile for access aspect, it should be made certain that every student can have direct access to staff employees, and it is necessary to improve dimensions which can increase students' satisfaction so that students are convinced of their choice of campus and then they are likely to recommend their chosen university and spread positive things about their institutions.
Based on the data reported by Fitra (Indonesian Forum for Budget Transparency) Region Sumatera Utara from the audit results by BPK (Audit Board of the Republic of Indonesia) in the IHP (Summary of Audit Results) for Semester II/2012, North Sumatera Utara is considered as the most corrupted province in Indonesia. It was in the first rank followed by Aceh Province, West Papua Province, and DKI Jakarta in the fourth place.1This anticorruption education is an attempt to build national character as the foundation to prevent corruption conduct. Therefore, early prevention is required through education for senior high school students in North Sumatera Province in order that by the time they get into the employmentwoorld, they will become reliable young generation who will bring Indonesia to achieve just and prosperous society.
The aim of the research was to investigate whether the applicable death penalty in the Criminal Laws of Republic of Indonesia violates the human rights or not. To achieve the objectives of the research, both legal research and social-legal research method were used. Then, the respondents of the research were the representative supreme courts, official commissions, law experts, religious leaders and non-governmental organization. Depth interview and document study were chosen as data sources of the research, then, interview guidelines, note-taking, and voice recorder were used to be the instruments of the research. Death penalty is not contradictory with human rights as stated in Presidential Regulation No 2 of 1964 discussing the death penalty in Indonesia is applicable for those who commit serious crimes, namely; murder, drug possession, terrorist, and corruption. It is also corresponding to International Covenant on Civil and Political Rights, Article 7 Verse (2) -( 6), which is stated that death penalty must be performed in proper methodology without both imprisonment for years and mental suffering. Death penalty is legally stated in Indonesia law that it is not recognized as cruel action in which the death penalty have never been resulting both physical and psychological pain as well as stated in Covenant and Political Right.
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Mahasiswa yang loyal dalam hal ini alumni adalah menjadi sumber keunggulan kompetitif suatu perguruan tinggi dengan mepromosikan melalui mulut ke mulut, retensi terhadap bujukan perguruan tinggi lain dan pembelian ulang.Dengan begitu konsep mahasiswa sebagai pelanggan menekankan pentingnya bagi universitas untuk membina hubungan dua arah yang interaktif dan berbasis dialog karena keduanya terlibat secara inheren dan tak terpisahkan dalam layanan jasa. Fondasi yang diperlukan bagi Perguruan Tinggi untuk mempertahankan pelanggan yang ada adalah dengan meningkatkan pelayanan . Layanan yang buruk atau tingkat layanan yang tidak memuaskan, yang tidak dapat memenuhi harapan pelanggan dalam hal ini adalah Mahasiswa seprerti daya tarik Mahasiswa baru, yang ada, perilaku donasi, dan keanggotaan organisasi yang ada di lingkungan Universitas Dengan tingginya kepuasan mahasiswa di universitas akan memberikan implikasi berupa tingginya mahasiswa baru yang ingin kuliah di UMN Al Washliyah Medan. Permasalahan Mitra adalah Berdasarkan Wawancara Dengan Lurah Kelurahan Tualang Presentase Yang Kuliah Di UMN Al Washliyah Medan masih rendah. Dengan Berjangkitnya Covid 19 di Dunia dan tidak pengecualian di Kelurahan Tualang ini masyarakat mengalami kemerosotan Ekonomi, sehingga berpengaruh terhadap keadaan Ekonomi untuk memenuhi kebutuhan sehari – hari dan untuk melanjutkan Putra – Putrinya di Perguruan Tinggi. Belum Pernah UMN Al Washliyah Melakukan Promosi di Kelurahan Tualang ini. Belum Tersosialisasinya kemudahan-kemudahaan untuk kuliah di UMN Al-Washliyah ini di dalam menyikapi keadaan sekarang dengan berjangkitnya Virus Corona ini tanpa pengecualian di Kelurahan Tualang ini. Kegiatan pengabdian kepada masyarakat yang dilaksanakan ini di Kelurahan Tualang adalah Melalui Sosialisasi Edukasi Pentingnya PendidikanDi Masa Pandemi Covid 19 ini di Kelurahan Tualang. Sosialisasi Edukasi terkait Promosi Merekrut Mahasiswa Baru Di Kelurahan Tualang Dengan meyakinan kepada Mahasiswa Terkat Pelayanan Dan Kemudahan-Kemudahan Yang Di berikan UMN Al Washliyah Terkait Masa Pandemi Covid 19, dan ditambah lagi bahwa salah satu Pegawai di Kelurahan Tualang ini merupakan Mahasiswa UMN Al Washliyah,dan ini merupakan salah satu strategi untuk mempromosikan UMN Al Washliyah ini kepada Masyarakat Kelurahan Tualang ini.
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