This study focuses on the good, the bad and the ugly of using videoconferencing for work-related meetings during the COVID-19 pandemic. Using a text mining process and qualitative content analysis of 549 comments posted to a LinkedIn online discussion board, we identified six key themes; three were tied to camera and microphone issues, two involved eating and meeting management issues, and one dealt with work-from-home issues. These themes are discussed in relationship to media naturalness theory and meeting science. Because widespread use of videoconferencing will likely continue, we provide guidance for workplace policies/practices and suggest directions for future research.

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The purpose of this paper is to investigate postgraduate students' research behavior and requirements to come up with essential components to support research collaboration in a personal digital library (PDL). Design/methodology/approach -This study was conducted using a questionnaire survey method along with a few follow up interviews. A structured questionnaire was circulated among postgraduate students of the Department of Computer Science and Information Technology (CSIT) of the University of Malaya (UM). A total of 100 participants answered the questionnaire, and 15 students participated in the follow up interview. The data collected were analyzed using SPSS statistical software. Findings -This research presents the benefit of collaboration in research. In addition, by reviewing collaborative support tools, it was inferred that the ability to share data and resources is the most important step in developing tools to support collaboration. Moreover, the important role of a virtual research environment (VRE) and social network to support research collaboration was examined. Furthermore, a closed-ended questionnaire survey together with a follow up open-ended survey was deployed among postgraduate students of CSIT of UM, to elicit students' collaboration requirements in research. Originality/value -Few attempts have been made to study about collaboration services within PDL systems and their impact on students' research. This paper proposes a prototype model of a PDL and highlights the importance of sharing e-resources as the prominent research collaboration activity among postgraduate students.

in this study researcher tried to improve relation between citizens and government by presenting a new model based on Service Oriented Architecture (SOA). With utilizing the presented model in government body on one hand governments will have the ability to minimize citizens' dissatisfaction and on the other hand it can encourage citizens to participate in controlling government body such as governments' staffs and organizations. This study can also be helpful in other fields of e-government in terms of citizen adoption and citizen loyalty. Results of this study can be a good reference to find out users needs from e-complaint and the importance of complaint in the body of government.

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