This study aims to analyze the influence of servant leadership and communication competence on the performance of Conditional Cash TransfersCoordinatorsin North Aceh with job satisfaction as an intervening variable. This study uses primary data with a total sample of 150 respondents. The sampling method used is the census method. The data analysis model used is SEM-AMOS. The results show that servant leadership does not affect job satisfaction and performance. Communication competence has a significant effect on job satisfaction and performance. Job satisfaction has a significant effect on performance. Job satisfaction does not mediate the effect of servant leadership on performance. Meanwhile, job satisfaction mediates the effect of communication competence on performance. The implications of this research is that Conditional Cash TransfersCoordinatorsin North Aceh should be able to improve the communication competency because it has the greatest influence on the Conditional Cash Transfers Coordinators performance in North Aceh Regency.Keywords: servant leadership, communication competence, job satisfaction, employeeperformance
This study examined the effect of the environment, E-WOM, and facilities on tourists' decision to visit Sawuek river, Indonesia. This study obtained the data by distributing questionnaires to 251 respondents selected using the non-probability approach, namely purposive sampling. The data were analyzed using the Amos SEM tool. The results showed that the environment, E-WOM, and facilities had a positive and significant effect on the decision of tourists to visit the Sawuek river in Indonesia. The tourism environment was the dominant variable influencing tourist decisions. This study had implications for the development of the concept of a river tourism environment.
This study examines the effect of perceived privacy and perceived security on e-trust and e-loyalty of Muslim lecturers using video conference media. Additionally, the role of e-trust as a mediator in this relationship and the role of consumer innovativeness as a moderator of the relationship between e-trust and e-loyalty are investigated. The samples consisted of 250 respondents selected using a purposive sampling technique. The data was collected by a questionnaire survey and analyzed in AMOS using Structural Equation Modelling. The results indicate that perceived privacy and security considerably and favorably influenced e-trust. Similarly, e-trust and perceived privacy have a strong positive effect on e-loyalty, although perceived security has no effect. Moreover, e-trust could moderate the impact of perceived privacy on e-loyalty, but not the impact of perceived security on e-loyalty. Meanwhile, consumer innovation could not regulate the link between e-trust and e-loyalty. The findings have implications for establishing the concept of e-trust and customer innovativeness in the e-loyalty model.==========================================================================================================ABSTRAK – Apa Determinan E-Loyalitas dan E-Kepercayaan Dosen Muslim Indonesia dalam Menggunakan Video Conference? Penelitian ini menguji pengaruh persepsi privasi dan keamanan yang dirasakan terhadap e-kepercayaan dan e-loyalitas dosen muslim dalam menggunakan media video konferensi dan juga menguji peran e-kepercayaan sebagai mediasi dalam hubungan ini dan peran keinovatifan konsumen sebagai moderasi hubungan antara e-kepercayaan dan e-loyalitas. Sampel yang diambil sebanyak 250 responden dengan pendekatan purposive sampling dan metode analisis data yang digunakan adalah Structural Equation Modelling menggunakan AMOS. Hasil penelitian menunjukkan bahwa persepsi privasi dan persepsi keamanan berpengaruh positif dan signifikan terhadap e-kepercayaan. Persepsi privasi memiliki pengaruh positif dan signifikan terhadap e-loyalitas, persepsi keamanan tidak berpengaruh terhadap e-loyalitas, dan e-kepercayaan berpengaruh positif dan signifikan terhadap e-loyalitas. E-kepercayaan dapat memediasi efek privasi yang dirasakan pada e-loyalitas tetapi tidak memediasi pengaruh keamanan yang dirasakan pada e-loyalitas. Demikian juga, inovasi konsumen tidak dapat memoderasi hubungan e-kepercayaan terhadap e-loyalitas. Penelitian ini berimplikasi pada pengembangan konsep e-kepercayaan dan keinovatifan konsumen dalam model e-loyalitas.
ABSTRAK Tujuan dari penelitian ini adalah untuk menganalisis pengaruh Quality Of Work Life (QWL) terhadap kinerja karyawan dan menilai efek mediasi dari motivasi intrinsik dan kepuasan kerja antara Quality Of Work Life (QWL) terhadap kinerja karyawan di PT. Pos Indonesia (Persero) KPRK Lhokseumawe. Penelitian ini menggunakan teknik sampling jenuh, karena sampling dilakukan untuk semua anggota populasi yaitu sebesar 115 responden. Alat analisis yang digunakan adalah analisis jalur dengan metode SEM (pemodelan persamaan struktural) menggunakan Amos. Hasil penelitian menunjukkan bahwa masing- masing variabel Quality Of Work Life (QWL), motivasi intrinsik dan kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan. Variabel motivasi intrinsik memediasi Quality Of Work Life (QWL) dengan variabel kinerja karyawan secara parsial mediasi dan variabel kepuasan kerja memediasi Quality Of Work Life (QWL) dengan kinerja karyawan secara full mediasi. Kata Kunci: Quality Of Work Life (QWL), Motivasi Intrinsik, Kepuasan Kerja dan Kinerja Karyawan.
This research examined the influence of credibility on customer satisfaction and loyalty and to know whether the satisfaction mediated the credibility effects on customer loyalty of Islamic Banks in Indonesia or not. This study used primary data taken by distributing questionnaires to 280 respondents using a purposive sampling technique. The method of data analysis was Structural Equation Modelling (SEM) using Amos. The results indicated that the credibility of Indonesian Islamic banks significantly influenced customer satisfaction, Customer satisfaction significantly influenced customer loyalty, and Customer satisfaction could mediate the effect of credibility on customer loyalty. Then, credibility did not directly affect customer loyalty at Islamic banks but indirectly influenced customer loyalty. This research can be meaningful for universities to develop curricula, lecturers to develop teaching materials, students as references, Islamic banks to improve policies to increase customer loyalty, and central banks to develop regulations related to customers. Besides, in this research, the models of Islamic bank credibility, customer satisfaction, and loyalty were presented comprehensively and completely.
Penulisan karya ilmiah merupakan suatu kegiatan yang harus dilakukan oleh semua mahasiswa diberbagai jenjang akademik dari jenjang Strata-1 sampai dengan Strata-3. Penulisan karya ilmiah merupakan hal yang wajib untuk dilakukan untuk mencapai gelar sarjana, master maupun doctor. Berdasarkan survey awal diketahui bahwa: (1) masih banyak Mahasiswa belum mengetahui sistematika pembuatan proposal penelitian serta yang seharusnya dikembangkan, (2) pemahaman tentang penulisan penelitian masih kurang,(3)model-model yang digunakan pada penelitian belum semua dikuasai. Berdasarakan hal tersebut maka Tim Pelaksana Pengabdian merasa perlu untuk melakukan kegiatan pelatihan penulisan proposal dikalangan mahasiswa khususnya pada lingkungan mahasiswa jurusan Ekonomi Pembangunan Fakultas Ekonomi dan Bisnis. Kegiatan Pengabdian ini dilakukan dengan tujuan meningkatkan pemahaman mahasiswa tentang sistematika penulisan proposal penilitian hingga penulisan skripsi dan mampu menggunakan model penelitian sesuai dengan tema yang dipilih dalam penulisan karya ilmiah. Adapun hasil luaran dari program pelatihan ini adalah proposal penelitian yang ditulis oleh mahasiswa sesuai dengan penulisan yang dianjurkan pada buku panduan penyusunan skripsi.
This study aims to determine the effect of job satisfaction and compensation on organizational commitment and job satisfaction, compensation and organizational commitment to organizational citizenship behavior and organizational commitment to mediate the relationship between job satisfaction and compensation on organizational citizenship behavior. The data used in this study are primary data of 135 respondents at the District office in the West Region of North Aceh Regency. The data analysis method in this study uses a structural equation model with the help of analysis of moment structure. The results of the study found that job satisfaction has a positive and significant effect on organizational commitment. Meanwhile, compensation has no effect on organizational commitment. Another finding is that organizational commitment and job satisfaction have a positive and significant effect on organizational citizenship behavior. Furthermore, compensation has a negative and significant effect on organizational citizenship behavior. Organizational commitment fully mediates the effect of job satisfaction on organizational citizenship behavior, but organizational commitment does not mediate the relationship between compensation and organizational citizenship behavior.
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