Sharia banking is currently facing a very competitive industry era. Customer retention is one of the phenomena confronted by Islamic banks in Indonesia. Therefore, the problem in this research is how to increase customer retention in the Islamic banking sector. This study also aims to test and analyze the effect of trust and brand image on customer retention with customer loyalty as an intervening variable. A total of 100 customer respondents who have saving accounts for more than five years at Sharia Bank filled out the questionnaire in this study. The collected data were processed using the Smart PLS program with measurements of the inner and outer model tests. The test results proved that trust, brand image, and customer loyalty positively and significantly affect customer retention in Islamic commercial banks. Meanwhile, indirect testing proved that the customer loyalty variable could mediate customer trust and retention variables. However, it is unable to mediate the brand image variables on customer retention.
The Islamic banking industry in the 4.0 revolution era faces many challenges. Innovation is one of the competitive advantages in facing competition in the Islamic banking industry. This study aims to determine the effect of ambidextrous leadership, knowledge sharing and work engagement on innovative work behavior at Bank Muamalat Indonesia. The sample in this study was 100. This study collected primary data from Bank Muamalat Semarang branch office through questionnaires given to employees. Data were analyzed using SEM PLS.
Innovation Capability is one of the phenomena faced by Sharia Rural Banks in Indonesia. In the era of revolution 4.0, currently the role of human resource cannot be replaced by technological sophistication. The problem that exists in Sharia Rural Banks is not yet available human resources capable of creating innovation products and services that can meet the needs of its customers. So this research is focused on being able to test and analyze the effect of Islamic Work Ethics, Knowledge Sharing and Empowerment on Innovation Capabilites.This research is a quantitative study using primary data. The sample in this study were 100 respondents of People’s Financing Bank Employees in the city of Semarang. The data collected is tested and analyzed using the SMART PLS program by testing the outer model and inner model. The results of the SMART PLS test show that Islamic Work Ethics, Knowledge Sharing and Empowerment also have a positive and significant effect on the Innovation Capabilities.
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