Purpose Corporate sustainability is an evolutionary strategic management concept that has now attained much attention both in literature and practice. In the present globalization and digital age, the competitive strengths of technology management (TM) and TQM practices are widely accepted but to what extent these strategies can interact and impact the sustainability performance is unknown. The purpose of this paper is to portray the significant role of TM and TQM in pursuing corporate sustainability performance (CSP) and to investigate their integrated relationship as a common framework. Design/methodology/approach This is a survey-based empirical research that has been carried out by means of development of a survey questionnaire and its distribution to multifaceted business organizations in a developing country. Random sampling technique was used for the data collection from companies registered with the Securities and Exchange Commission of Pakistan (SECP). Response from 209 companies was found useful for analysis in the study. After confirming the questionnaire items for reliability and validity (content, criterion-related and construct validity) correlation, regression, factor analysis, path analysis and mediation analysis were performed through SPSS and AMOS to assess the composition and causal association of factors. Findings Statistical results show that TQM does not only significantly impact CSP but also has an impact on each CSP dimension (economical, social and environmental sustainability performance), whereas TM has an insignificant direct effect on CSP and impacts economical sustainability dimension only. From nine hypotheses, two hypotheses are rejected suggesting that TM does not directly impact social and environmental sustainability. However, when mediation analysis was run by taking TQM as a mediator, the total effect of TM on CSP found significant suggesting that TQM significantly impacts the relationship. Research limitations/implications Paucity of response data can be a limitation for such empirical research. Due to practical limitations and risks in the data presentation of mixed cultural dimensions, the data was collected only from in country organizations. Moreover, respondents in the local country do not keenly participate in such surveys because of a gap between the industry and academia. Practical implications The study attempts to examine the practice and performance levels of CSP, TQM and TM among multi industries, thereby, extending a better understanding of the prevailing situation with regards to these concepts in a developing country. Though the results of the study confine local inferences but the findings can be generalized to other part of the world if further research is carried out with more data. Social implications The study outcomes draw the attention of the country’s executive leadership and the industrial boards toward the implementation of the most top-ranked agenda of sustainability performance in connection to quality and TM practices. One of the major findings reveals that local organizations are primarily more focused toward economical sustainability dimension, however, benefits of economical stability can be improvised to attain environmental and social sustainability performances with desired concentration on technology advancement and TQM culture and practice. Originality/value The study is unique in the prescribed scope which has been carried out in a developing country with focus on strategic concepts, and their interacted relationship, of CSP, TQM and TM in form of proposed research framework. This framework can be used or further investigated for validation, by practitioners and managers working to lead sustainability management in respective areas.
The concept of sustainability has gained due attention and recognition over the years, which has fundamentally broadened the scale of organizational mission in three dimensions of sustainability. To attain sustainable performance, organizations have been using various strategies, among which is Total Quality Management (TQM) that is recognized as the most famous. The ISO 14001 Environmental Management System (EMS) standard can also be beneficial to address sustainability concerns amongorganizations. This study identifies both TQM and ISO 14001 as important strategies to examine influence on sustainable performance including economic, social and environmental sustainability. Through a survey of 92 organizations, it was found out that high-TQM organizations were better in performance and sustainability. On the other hand, EMS standard implementation does not significantly influence economical and social sustainability but significantly influences environmental sustainability and overall sustainability performance. The study brought clarity to the matter that TQM can outperform within each sustainability dimension, and that EMS is more influential to environmental performance.
Abstract:There is increased attention in sustainability and sustainable development practices in business industry since last decade. Organizations are under immense pressure to do business that substantially imparts value not only in economical dimension but also satisfy two other important dimensions of sustainability; social and environmental dimensions. In pursuance to excellence organizations have been adopting various strategies and models among which Total Quality Management (TQM) and Business Excellence (BE) models stand up most. However these TQM/ BE models are focused to Excellence more in economical terms and less in social and environmental terms. This study attempts to examine the coherence of TQM/BE models with sustainability practices and evaluates the extent to which these models match sustainability criteria. The study proposes to develop a Sustainable Enterprise Excellence (SEE) framework based on TQM/BE models with desired cohesion of ISO standards, guidelines and sustainability reporting indices. Keywords: Business excellence, ISO standards, sustainability, sustainable excellence, TQM Resumo: Há uma maior atenção nas práticas de sustentabilidade e desenvolvimento sustentável no setor empresarial desde a última década. As organizações estão sujeitas a uma imensa pressão para fazer negócios que impelem substancialmente não apenas a dimensão econômica, mas também satisfazem outras duas dimensões importantes da sustentabilidade; dimensões sociais e ambientais. Em busca de organizações de excelência, adotaram várias estratégias e modelos entre os quais os modelos de Gerenciamento de Qualidade Total (TQM) e de Excelência Empresarial (BE) se levantam mais. No entanto, esses modelos TQM / BE estão focados em excelência em termos econômicos e menos em termos sociais e ambientais. Este estudo procura examinar a coerência dos modelos TQM / BE com práticas de sustentabilidade e avalia até que ponto esses modelos combinam critérios de sustentabilidade. O estudo propõe desenvolver um quadro de Excelência Empresarial Sustentável (SEE) baseado em modelos TQM / BE com a coesão desejada de padrões ISO, diretrizes e índices de relatório de sustentabilidade.
In the growing business competitiveness TQM (Total Quality Management) and TM (Technology Management) practices have become important for organizational success. TQM fosters business excellence while TM helps to deal with process and product related technological challenges. However, in literature TM has received little consideration with TQM. This paper is a research study that attempts to identify any combined relationship of both concepts with OP (Organizational Performance) while taking into account different organizational contextual factors including ISO-9001 certification. Responses from 86 different organizations in Pakistan are collected through questionnaire survey and random sampling. Statistical analysis shows that OP is positively associated to TQM and TM. Results of this study indicate the significance of ISO-9001 certification for TQM but do not support it for OP. It is also observed that organizations of private sector are significantly better in TQM and TM practices, so in OP, in comparison to government or public sector organizations. The study contributes to explore and augment both practices for implementation to improve OP.
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.
hi@scite.ai
10624 S. Eastern Ave., Ste. A-614
Henderson, NV 89052, USA
Copyright © 2024 scite LLC. All rights reserved.
Made with 💙 for researchers
Part of the Research Solutions Family.