Sustainable Enterprise Excellence: Cohesion of TQM/Be Models, Iso Standards and Sustainability

Abstract

Abstract:There is increased attention in sustainability and sustainable development practices in business industry since last decade. Organizations are under immense pressure to do business that substantially imparts value not only in economical dimension but also satisfy two other important dimensions of sustainability; social and environmental dimensions. In pursuance to excellence organizations have been adopting various strategies and models among which Total Quality Management (TQM) and Business Excellence (BE) models stand up most. However these TQM/ BE models are focused to Excellence more in economical terms and less in social and environmental terms. This study attempts to examine the coherence of TQM/BE models with sustainability practices and evaluates the extent to which these models match sustainability criteria. The study proposes to develop a Sustainable Enterprise Excellence (SEE) framework based on TQM/BE models with desired cohesion of ISO standards, guidelines and sustainability reporting indices. Keywords: Business excellence, ISO standards, sustainability, sustainable excellence, TQM Resumo: Há uma maior atenção nas práticas de sustentabilidade e desenvolvimento sustentável no setor empresarial desde a última década. As organizações estão sujeitas a uma imensa pressão para fazer negócios que impelem substancialmente não apenas a dimensão econômica, mas também satisfazem outras duas dimensões importantes da sustentabilidade; dimensões sociais e ambientais. Em busca de organizações de excelência, adotaram várias estratégias e modelos entre os quais os modelos de Gerenciamento de Qualidade Total (TQM) e de Excelência Empresarial (BE) se levantam mais. No entanto, esses modelos TQM / BE estão focados em excelência em termos econômicos e menos em termos sociais e ambientais. Este estudo procura examinar a coerência dos modelos TQM / BE com práticas de sustentabilidade e avalia até que ponto esses modelos combinam critérios de sustentabilidade. O estudo propõe desenvolver um quadro de Excelência Empresarial Sustentável (SEE) baseado em modelos TQM / BE com a coesão desejada de padrões ISO, diretrizes e índices de relatório de sustentabilidade.

The effects of soft total quality management on the sustainable development of SMEs

“…In the field of business management, achieving sustainable long‐term competitiveness has been a longstanding problem (Corredor & Goñi, 2011). Tasleem et al (2017) addressed this by stating that TQM is the most common operating model when aiming for comprehensive development. With the help of TQM, it is possible for companies to develop their operations through continuous improvement, considering the requirements of customers and other stakeholders (Mehralian et al, 2016).…”

“…It is used in the development an organization's functions, with the aim of continuously meeting customer requirements and improving operating systems to increase profitability and productivity (Mehralian et al, 2016). Tasleem et al (2017) suggested that TQM is the most common strategic operating model for companies to strive for excellence. Furthermore, successful TQM reduces repetition and waste, producing significant cost savings (Abu-Alain, 2018), and social sustainability reflects the functions of an organization that supports people's well-being (Ajmal et al, 2017).…”

“…Despite cost pressures, it is important for companies to implement sustainable solutions in their operations (Bakos et al, 2020). Tasleem et al (2017) state that total quality management (TQM) is the most common strategic operating model for companies seeking comprehensive development. Through TQM, all functions of the organization can be developed with continuous improvement, which takes into account the needs of customers and stakeholders (Mehralian et al, 2016).…”

“…For example, Ooi (2014) and Abbas (2020) stated that TQM is an important procedure in the achievement of goals and sustainable development. Because TQM positively impacts firms' sustainable competitive advantage (Chen et al, 2020), it has proven to be a good strategy for pursuing excellence and strengthening sustainable development (Tasleem et al, 2017). However, in the past, companies focused more on economic sustainability, while broader sustainability goals are now being adopted (Bateh et al, 2013).…”

The development of green enterprises: A literature review based on VOSviewer and Pajek

“…The emergence of sustainability has endowed enterprises with a new mission and broadened the scope of enterprise practice. Business sustainability is becoming increasingly popular in research and practice (Prashar and Sunder, 2020; Tasleem et al, 2017). Currently, enterprise sustainability has been transformed from economic and financial sustainability to economic, social and ecological environmental sustainability (Roscoe et al, 2019).…”