[English] This study aims to analyze service quality, satisfaction and trust in banking services. The subjects in this study are customers of BRI Syariah products. Whereas for service quality objects (usefulness, ease of use, sustainability, security, alertness, and continuous improvement), customer satisfaction, and trust. Based on the results of research and data analysis using an analytical tool in the form of Structural Equation Modeling (SEM) with AMOS 18.0 software. The questionnaire was distributed with a sample of 135 respondents. The results showed that all the hypotheses tested had a significant positive effect in (1) usefulness has a significant positive effect on satisfaction; (2) convenience has a significant positive effect on satisfaction; (3) reliability has a significant positive effect on satisfaction; (4) security has a significant positive effect on satisfaction; (5) readiness has a significant positive effect on satisfaction; (6) continuous improvement has a significant positive effect on satisfaction; and (7) satisfaction has a significant positive effect on trust in BRI Syariah services. While the rest does not have an influence on satisfaction. The research implications of the conclusions above show that the dimensions of service quality for banking services have a large influence on BRI Syariah services and have a significant positive effect on customer trust. [Indonesia] Penelitian ini bertujuan untuk menganalisis kualitas layanan, kepuasan dan kepercayaan dalam layanan perbankan. Subjek dalam penelitian ini adalah pelanggan produk BRI Syariah. Sedangkan untuk objek kualitas layanan (kegunaan, kemudahan penggunaan, keberlanjutan, keamanan, kewaspadaan, dan peningkatan berkelanjutan), kepuasan pelanggan, dan kepercayaan. Berdasarkan hasil penelitian dan analisis data menggunakan alat analisis berupa Structural Equation Modeling (SEM) dengan perangkat lunak AMOS 18.0. Kuesioner dibagikan dengan sampel 135 responden. Hasil penelitian menunjukkan bahwa semua hipotesis yang diuji memiliki efek positif yang signifikan dalam (1) kegunaan memiliki efek positif yang signifikan terhadap kepuasan; (2) kenyamanan berpengaruh positif signifikan terhadap kepuasan; (3) reliabilitas berpengaruh positif signifikan terhadap kepuasan; (4) keamanan memiliki efek positif yang signifikan terhadap kepuasan; (5) kesiapan berpengaruh positif signifikan terhadap kepuasan; (6) peningkatan berkelanjutan memiliki pengaruh positif signifikan terhadap kepuasan; dan (7) kepuasan berpengaruh positif signifikan terhadap kepercayaan terhadap layanan BRI Syariah. Sedangkan sisanya tidak memiliki pengaruh terhadap kepuasan. Implikasi penelitian dari kesimpulan di atas menunjukkan bahwa dimensi kualitas layanan untuk layanan perbankan memiliki pengaruh besar pada layanan BRI Syariah dan memiliki efek positif yang signifikan terhadap kepercayaan pelanggan.

This study aims to determine the effect of leadership and work discipline on employee performance conducted at PT Krakatau Bandar Samudra. The population in this study amounted to 256 people. The sampling technique used was random sampling and the number of samples was calculated using the Slovin formula so that the total sample was 72 employees. Data collected by observation and questionnaire. The analytical tool used is multiple linear regression analysis, to test the hypothesis used the t test and f test. Hypothesis testing results show that leadership has a significant effect on employee performance. Work discipline on employee performance has no significant effect. Leadership and work discipline together have a significant effect on employee performance. AbstrakPenelitian ini bertujuan untuk mengetahui pengaruh kepemimpinan dan disiplin kerja terhadap kinerja karyawan yang dilakukan di PT Krakatau Bandar Samudra. Populasi dalam penelitian ini berjumlah 256 orang. Teknik pengambilan sampel yang digunakan adalah teknik random sampling dan jumlah sampel dihitung menggunakan rumus slovin sehingga jumlah sampel sebanyak 72 karyawan. Data dikumpulkan dengan observasi dan kuisioner. Alat analisa yang digunakan adalah analisis regresi linier berganda, untuk menguji hipotesa digunakan uji t dan uji f. Hasil pengujian hipotesis menunjukan bahwa kepemimpinan memiliki pengaruh yang signifikan terhadap kinerja karyawan. Disiplin kerja terhadap kinerja karyawan tidak berpengaruh signifikan. Kepemimpinan dan disiplin kerja secara bersama-sama berpengaruh signifikan terhadap kinerjakaryawan.

This study aims to examine ease of use, facilitating conditions, technology security and compatibility on attitude and examine its impact on intention to use mobile payment in the pandemic Covid-19 era. This study uses a quantitative approach and survey methods in data collection process. The population of this study are individuals who use mobile payment during the Covid-19 pandemic in Indonesia, especially Gopay, Dana, OVO, LinkAja and Shopeepay users. The sample in this study was taken using purposive sampling technique. We obtained 290 respondents and analyzed by using partial leans square structural equation modeling (PLS-SEM). The results showed that ease of use, facilitating conditions and compatibility had a positive and significant effect on attitudes. Attitudes had a positive and significant effect on the intention to use mobile payment. This study did not find a significant effect of technology security on attitudes.

This study is to examine the effect of rewards and individual characteristics on employee performance at PT Polychem Indonesia Tbk QA (Quality Assurance) Division. The method used is a descriptive quantitative method. The population is 42 employees, the sample is 42 employees. Data were collected using Questionnaires and Interviews. To test the model and hypothesis, the SPSS version 24 program was used. Based on the results of this study indicate: Reward partially positive and significant effect on employee performance. Individual characteristics partially have a positive and significant effect on employee performance. Reward and individual characteristics simultaneously have a significant effect on employee performance.

Teknologi internet mengubah perilaku Masyarakat dan penyedia layanan dari konvensional menjadi digital khususnya di Indonesia yang merasakan perkembangan teknologi yang cukup signifikan. Sarana  ini disebut dengan layanan Social Media yang berperan memudahkan proses penyampaian informasi kepada masyarakat. Penelitian bertujuan untuk mengetahui pengaruh Social Media Marketing dan Customer Engagement terhadap Loyalitas Merek pada akun Instagram Info Pandeglang. Penelitian ini populasinya adalah masyarakat yang pengguna aktif akun media Social (Social Media) terutama akun Instagram Info Pandeglang dengan sampel 100 orang. Pengumpulan data dengan cara menyebarkan kuesioner, penelitian ini dilakukan menganalisis hubungan variabel dengan Structural Equation Model Partial Least Square (SEM-PLS) menggunakan Software WrapPLS. Hasil analisis pada penelitian ini adalah Social Media Marketing berpengaruh terhadap Loyalitas Merek, Social Media Marketing berpengaruh terhadap Customer Engagement dan Customer Engagement tidak berpengaruh terhadap Loyalitas Merek pada akun Instagram Info Pandeglang.