Tujuan penelitian ini adalah untuk mengetahui peran kepuasan pelanggan dalam memediasi pengaruh kualitas pelayanan dan kewajaran harga terhadap loyalitas pelanggan. Penelitian ini dilakukan di perusahaan UD. Anugrah Sentosa, Denpasar. Jumlah sampel yang diambil sebanyak 115 orang responden, dengan metode non-probability sampling. Pengumpulan data dilakukan melalui metode survey. Teknik analisis data yang digunakan adalah analisis jalur (path analisys) dan uji sobel dengan program SPSS for Windows. Berdasarkan hasil analisis ditemukan bahwa seluruh hipotesis diterima. Kualitas pelayanan berpengaruh positif dan signifikan terhadap kepuasan pelanggan, kewajaran harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan, kualitas pelayanan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, kewajaran harga berpengaruh positif dan signifikan terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh positif dan signifikan terhadap loyalitas pelanggan, kepuasan pelanggan berpengaruh positif dan signifikan memediasi kualitas pelayanan dengan loyalitas pelanggan, kepuasan pelanggan berpengaruh positif dan signifikan memediasi kewajaran harga dengan loyalitas pelanggan. Kata kunci: kualitas pelayanan, kewajaran harga, kepuasan pelanggan, loyalitas pelanggan
This study aims to analyze the factors that influence the timeliness of financial statement presentation in banking companies listed on the Indonesia Stock Exchange. The factors tested in this study are company size, profitability, audit opinion and quality of KAP as independent variables while timeliness as the dependent variable. The research sample consisted of 99 banking companies listed on the Indonesia Stock Exchange (IDX) and submitted financial statements for the period 2015-2017. The data used in this method is secondary data and sample selection using the purposive sampling method. The analytical tool used is logistic regression analysis at a significant level of 5%. The results of hypothesis testing indicate that audit opinions have a significant effect on the timeliness of financial statement presentation, while firm size, audit opinion and KAP quality do not affect the timeliness of financial statements presentation of banking companies listed on the Indonesia Stock Exchange
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