The purpose of this paper is to investigate the mediating role of online learning motivation (OLM) in the COVID‐19 pandemic situation in Bangladesh by observing and comparing direct lectures (DL), instructor–learner interaction (ILI), learner–learner interaction (LLI), and internet self‐efficacy (ISE) as predictors of OLM and online learning satisfaction (OLS). Data were collected from 442 undergraduate and graduate students from more than 35 universities in Bangladesh. To test the hypotheses, the PLS‐SEM approach was applied using SmartPLS 3.0. The study shows a significant mediating role of OLM between the independent variables and learning satisfaction. In addition, DL, ILI, and ISE are shown to be significant predictors of student satisfaction. The findings have a number of valuable implications for education policy makers, universities, instructors, and students. Moreover, the study suggests some new research perspectives to overcome the limitations of this research and to gain precise knowledge on students' learning motivation and satisfaction regarding other online classes for different categories of students (e.g., high school and college, professional, and PhD).

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Purpose The usage rate of mobile financial services (MFS) has shown an uptick since the emergence of the COVID-19 pandemic in Bangladesh. This study aims to reveal the underpinning reasons for such MFS surge and its continuance by integrating health belief model (HBM) and expectation confirmation model (ECM).Design/methodology/approach The study analyzes 529 MFS users' responses during the second wave of the COVID-19 outbreak in Bangladesh using the partial least square method.Findings Satisfaction is more predictive than perceived usefulness in explaining continuance usage intention. Expectation confirmation also indirectly affects continuance intention. Among the HBM constructs, the indirect effect of perceived severity on continuance intention via perceived usefulness and satisfaction is significant. Besides, the impact of self-efficacy on continuance intention is also significant. Moreover, perceived credibility significantly affects satisfaction and indirectly affected continuance usage intention via satisfaction.Practical implications The study projects boosting customers' satisfaction is critical for the successful retention of existing MFS customers. MFS service providers should emphasize the factors that amplify satisfaction. They must evaluate preadoption factors so that customers can have positive confirmation. Especially, the service providers, the policymakers and the regulators should take an active role in improving the users' self-efficacy and the system's credibility. Undertaking the MFS literacy program, installing hotline service to provide emergency help will boost users' confidence in using the system.Originality/value The study is a unique contribution in the context of Bangladesh. To the best of the authors’ knowledge, no previous MFS studies in Bangladesh explored MFS continuance usage intention during COVID-19 and beyond. Besides, the inclusion of “perceived credibility” in the framework will supplement the earlier studies conducted on this aspect.

The purpose of this study is to investigate the impact of green human resource management practices on organizational citizenship behaviour towards the environment based on the Ability-Motivation-Opportunity (AMO) theory. To support statistical analyses, relevant data were gathered from 132 employees working in the commercial banking sector of Bangladesh. To assess the research model, the PLS-SEM approach was applied using SmartPLS 3.0. The study found a significant positive impact of green training and development, green performance appraisal, and green employee empowerment on organizational citizenship behaviour towards the environment. Besides, deviated from previous studies, we found green recruitment and selection, and green rewards were not significant predictors to employee green behaviour. The results of the study suggest that organizations should provide more attention to green employee empowerment, and green training and development to develop responsible eco-friendly behaviour among the participants. Moreover, the study suggests some new research perspectives considering organizational and individual variables to get more insights on the issue and to overcome the limitations of this research.

This study explores gender diversity in fintech usage for creating an equitable and sustainable fintech industry in Bangladesh. A closed-ended structured questionnaire was developed and distributed to fintech users by email and social media platforms. A total of 527 complete responses were documented. SPSS and SmartPLS have been used for analyzing data. Moreover, structural equation modeling (SEM) has been employed to test the study's hypotheses. Results reveal that perceived ease of use, perceived credibility, and perceived usefulness have a significant positive relationship with satisfaction. Furthermore, satisfaction has a positive and significant relationship with loyalty. While investigating the role of gender diversity on fintech, there is no moderating effect of gender on the effects of perceived ease of use, perceived credibility, and satisfaction on loyalty. However, the relationship between perceived usefulness and satisfaction is moderated by gender. Satisfaction is a significant predictor of ensuring fintech loyalty of both males and females.