The purpose of this paper is to better understand how responsible entities like people, organizations, regional governments can approach their learning and development strategies [15]. Despite all the heterogeneity in the respective “run-transform-innovate” contexts of the different responsible entities, they all have in common that they have to become “better future versions of themselves” to overcome their challenges [40]. Using the example of organizations, the concept of Service Innovation Roadmaps (SIR’s) is introduced to broaden a discussion in this area that has so far been very technology-focused [15, 28, 40]. In order to identify and take into account new dimensions and to give greater consideration to other nontechnological aspects as well, the research design of “theory adaptation” is chosen [16].
scite is a Brooklyn-based organization that helps researchers better discover and understand research articles through Smart Citations–citations that display the context of the citation and describe whether the article provides supporting or contrasting evidence. scite is used by students and researchers from around the world and is funded in part by the National Science Foundation and the National Institute on Drug Abuse of the National Institutes of Health.