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This research project was designed to investigate cultural and cognitive issues related to the work of nuclear power plant operators during their time on the job in the control room and during simulator training (emergency situations), in order to show how these issues impact on plant safety. The modeling of the operators work deals with the use of operational procedures, the constant changes in the focus of attention and the dynamics of the conflicting activities. The paper focuses on the relationships between the courses of action of the different operators and the constraints imposed by their working environment. It shows that the safety implications of the control room operators' cognitive and cultural issues go far beyond the formal organizational constructs usually implied. Our findings indicate that the competence required for the operators are concerned with developing the possibility of constructing situation awareness, managing conflicts, gaps and time problems created by ongoing task procedures, and dealing with distractions, developing skills for collaborative work. r

The safety and availability of sociotechnical critical systems still relies on human operators, both through human reliability and human ability to handle adequately unexpected events. In this article, the authors focus on ergonomic field studies of nuclear power plant control room operator activities, and more specifically on the analysis of communications within control room crews. They show how operators use vague and porous verbal exchanges to produce continuous, redundant, and diverse interactions to successfully construct and maintain individual and mutual awareness, which is paramount to achieve system stability and safety. Such continuous interactions enable the operators to prevent, detect, and reverse system errors or flaws by anticipation or regulation. This study helps in providing cues for the design of more workable systems for human cooperation in nuclear power plant operation.

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This paper aims at the application of an ergonomic maturity model (EMM), in order to assess the ergonomic sustainability outreach of ergonomic actions. This proposition was motivated by the widespread sensation that the development of the discipline, its educational devices and related practices depends on the attitude of ergonomics practitioners rather than environmental macroergonomic conditions. Maturity modeling in this paper is undertaken as a tool for ergonomic practitioners. Thus, its foundations were uprooted from diverse fields: Clinic Psychology, Quality Management and Project Management. The paper brings about a detailled explanation of this ergonomic maturity tool. The empirical part is fulfilled by the examination -using the EMM -of four emblematic cases excerpted from our research lab ergonomic portfolio.