After the analyses were performed using the SERVQUA model, the results were used for risk analysis (FMEA) to identify the causes, assessment, and consequences of logistics services that do not meet customer expectations. FMEA analysis was used as a method to investigate the consequences of emerging risks by quantifying the severity, likelihood of occurrence, and detection of non-conforming logistics services that further generated the RPN. Suggestions for specific actions to manage risks and opportunities that can be used for optimisation or improvement are also provided. From the analyses, it can be concluded that the main reasons for the decline in customer satisfaction are poorly managed logistics processes caused by the lack of sufficiently competent employees ready to deal with emerging risks and human errors.
This publication considers the possibilities of achieving sustainable indicators for the quality of biscuit products through management of purchasing processes, risk analysis and impact study of raw materials as part of the quality management system. On the basis of the results from this research it can be assumed that the Failure Modes and Effects Analysis (FMEA) can be applied in risk management and risk analysis of raw materials used in manufacturing the product and in achieving sustainable quality of the finished product. Analysis of raw materials impact was carried out with the aim of achieving sustainable sensory indicators for biscuit products. It was established that the integrated approach, applied in managing and solving problems related to authenticity, quality and safety of raw materials, contributes to manufacturing biscuit products with sustainable quality and in conformity with customer requirements.
She teaches bachelor's-level courses in Logistics and Quality and master's-level courses in Quality Management, Safety, Environmental and Security Management, Logistics, Ship Agency, and Freight Forwarding. She has more than twenty-five years of professional experience as a quality manager in food manufacturing plants. Dr. Stefanova is a member of the Expert Council of the Center for Quality of Goods and Consumer Protection (CQGCP) at the Research Institute of the University of Economics (UE) -Varna. She is also a member of the Union of Scientists Bulgaria and the IGWT International Association for Commodity Science and Technology. She has published more than forty articles in national and international scientific journals.
Abstract:The implementation of Integrated Management System (IMS) of the quality management and safety is aiming to provide production of biscuit products corresponding to particular specification and client's requirements. This paper explores the possibilities of achieving stable sensory and microbiological parameters of the biscuits, through the implementation of IMS. An analysis was carried out of the factors affecting the achievement of stable quality. The achievement of the stability of the parameters of 150 different lots of biscuits has been measured before, during and after the implementation of IMS in the manufacturing company. The performed water activity analysis and sensory analysis confirmed that despite the dynamic changes in the internal and external environments as well as the significant changes in the requirements of the standards and the legislation, the implemented IMS has allowed the maintenance of the stable quality and safety of the biscuit products.
This article addresses a pressing issue concerning the attainment of required drinking water quality in municipal settings. The solution lies in optimizing the interaction among multiple elements involved in this process. The interaction encompasses the transport system with its geometric, physicochemical, and operational characteristics, as well as the transported medium, which is drinking water with its physicochemical, operational, and incrustation characteristics. This article provides an overview of the current state of piped water systems and explores the integration of factors influencing the formation of incrustation to minimize its occurrence. Special attention is given to the meticulous selection of factors that impact water quality, considering their advantages and limitations in the assessment. The optimization process relies on Saaty’s method of comparing individual factors and conducting a thorough multi-criteria analysis. The outcome of the analysis culminated in the development of a three-stage procedure for de-incrustation of pipeline systems. To ensure a comprehensive perspective, it is crucial to approach the entire issue in accordance with ISO 46001-compliant water management systems.
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