The expansion of capitalism led to an intensification of problems, mainly of a social nature, which led to degrading processes of exploitation and exclusion of large human contingencies, depriving individuals of basic capacities and fundamental rights. Among these problems we can highlight social inequality, which is perceived through the exponential increase of differences between classes, lack of access to quality education and difficulty access to basic services, also triggered by this lack of human capacity due to absences of freedoms policies, economic facilities, social opportunities, guarantees of transparency and protective security. The objective of this work is to raise demands for social innovation in the city of Sousa, Paraíba. This is an exploratory, descriptive, qualitative research, carried out through a questionnaire composed of 20 objective questions, based on the categories Health, Income / Labor and Education, addressed by the HDI, applied in a sample of 371 Bolsa Família recipients, program of the Federal Government. The results obtained reveal several demands in the areas addressed, such as not having outpatient care near family residences, attending the dentist only in cases of need, not having a basic sanitation structure, not having future expectations regarding the labor market, presenting high unemployment, to know children engaged in some work activity, to show interest in entering higher education, showing the social dysfunctions caused by organizational practices, combined with the apparent absence of effective public policies. In conclusion, potential possibilities of developing social innovation were pointed out in consonance with the results obtained.
The quality of the services rendered is an influential and determining factor for the conquest of new clients, as well as for the loyalty of the existing clients. And for the quality of services to be measured in quantifiable values there are several analysis tools, among them is the Servqual tool, used in this article, which is based on the comparison of the client's expectations regarding a qualified service and the perception of clients with relation to the service purchased. In this context, the present study aims to evaluate the level of quality in the care of a pharmacy in the city of Pau dos Ferros – RN. The research presents a case study. As a collection method, a questionnaire with two dimensions, based on the Servqual model, was distributed in five dimensions of quality: Tangibility, Reliability, Responsiveness, Security and Empathy, using the seven-point Likert scale. The analysis of the data was made based on the comparison of the two questionnaires of the respondents. The results reveal the degree of customer satisfaction, with emphasis on the dimensions of Tangibility, Security and Responsiveness. While the Reliability and Empathy dimensions presented critical factors regarding the satisfaction of their clients. From these results suggestions for improvement are presented, with the purpose of improving the quality grade in the dimensions that presented values below expectations.
O presente artigo objetiva analisar o novo marco de saneamento e os possíveis impactos nos pequenos municípios brasileiros. Para tanto foi realizado um estudo de toda a bibliografia já publicada, em forma de revistas, livros, imprensa escrita e publicações avulsas. Os resultados mostraram que o novo marco do saneamento representa um retrocesso, sobre o ponto de vista dos direitos sociais, uma vez que em que estimula as lógicas mercantilistas na gestão dos serviços de água e saneamento. As experiências no mundo evidenciam que a universalização não é possível acontecer sem uma gestão democrática e aporte de recursos públicos. A conclusão que se chega que as empresas privadas vão priorizar cidades ricas, esquecendo os municípios pequenos, pois a empresa privada se orienta pelo lucro, porque esta é a razão de sua atividade. Nesse aspecto, o Novo Marco pode ter mais dúvidas e entraves do que certezas. Além disso na Lei nº 14.026 de 2020 existem vários artigos inconstitucionais que ferem autonomia e a organização dos municípios e afetam o pacto federativo. Nesse contexto, existem diversas Ações Diretas de Inconstitucionalidade junto ao STF para que o Novo Marco do Saneamento seja declarado incompatível com o ordenamento jurídico brasileiro. Dessa forma, busca-se assegurar que os serviços de saneamento básicos sejam ofertados exclusivamente pelo poder público. Isso porque a finalidade precípua desse poder é agir em prol da coletividade.
With the informatization of companies and consequently with the arrival of Management Information Systems, greater control of business activities is possible, but not all companies use the system as a unique tool for management. In this way spreadsheets appear, which became great allies in this process of management and decision making. Thus, the present article aims to identify the importance of spreadsheets as administrative tools and to elaborate examples of its applications for the organization of the study. For methodological purposes, the bibliographic research was used, addressing the main concepts on the subject, and a case study that together resulted in the creation of solutions through spreadsheets. With this study, it was possible to show how spreadsheets are important for data control, which simplifies the information transformation process, considerably helping to control the flow of information occurring in the specific business environment, and with that, increases the manager's power to make decisions.
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