Abstractonsumer behavior is influenced by intrinsic and extrinsic motivation. Besides coming from an individual, it is also influenced by social environment. Understanding consumer behavior motivated by psychological needs from consumer-self is necessitated, because motivation coming from within 'self' can instigate consumer's well being. It can be viewed from consumer intention to perform a certain behavior. Based on Self-Determination Theory (SDT) and Theory of Planned Behavior (TPB), this research attempts to understand the role of self-determination and social cognition in consumer behavior when they buy fashion products from online retailers. This research was conducted on 240 internet users in Indonesia. The data were obtained from questionnaires, analyzed using variance-based SEM, and processed using PLS. Research findings show that TPB variables, such as attitude and behavioral control and self determination motivation as SDT variables influence purchase intention. However, subjective norms do not influence purchase intention on fashion products in online retailers.
In the context of technology developing in the society, Self-service technologies (SSTs) are becoming increasingly popular in retailing contexts, public service, banking, ticketing, parking, tourism, etc. Previous theories of SST adoption have largely ignored the basic human needs, such as competence, autonomy and relatedness that drive customer motivation and the use of SSTs in Indonesia. We address this theoretical gap and examine self-determination theory (SDT) to the Self Service Technology in general. Based on the argument proposed by SDT, self-determined motivation is hypothesized to mediate the relationships between autonomy, competence, and perceived anonymity, and the intention to use SSTs. Data collected from respondents form a structural equation model and support these hypotheses. This research shows that there is relation autonomy and competence to self determination and adoption intention to SSTs. There is no good relation anonymity to self determination and adoption intention to SSTs. There is relation Self Determination to adoption intention to SSTs. Self Determination mediate relationship of autonomy and competence on adoption intention, but Self Determination is not good mediation relationship of perceived anonymity on adoption intention to SSTs.
This study aims to examine the relationship between servicescape, satisfaction, and loyalty intention in the Upscale Café setting. The sample of this study was 186 customers of Upscale Café in Tarakan City, Indonesia, on August 2019. To achieve the objectives of this study, SmartPLS 3.0 Professional was used to test convergent validity and discriminant validity as well as tools to develop structural models and test hypotheses. The results of this study indicated that servicescape had an insignificant direct effect on loyalty intention and satisfaction had a significant direct effect on loyalty intention. Meanwhile, the role of satisfaction in mediating the effect of servicescape on loyalty intention towards was fully mediated. Theoretically, the results of this study contribute to the development of the customer loyalty model, whereas pragmatically, it could be applied for marketing strategies to increase the Upscale Café customer loyalty.
The purpose of this study was to find out the relationship between Organizational Inertia, Customer Orientation, Incremental Innovation and Organizational Performance. The sample used in this study were 180 MSME companies spread across East Java. The reason MSMEs are used in this study is related to the concept of organizational inertia that is attached to small-scale companies. From this study it was found that incremental innovation is not a mediating variable that links organizational inertia and customer orientation with organizational performance.
Introduction: The number of people with Diabetes Mellitus (DM) increases from year to year. Indonesia is in the sixth highest rank globally for the number of people with DM. Moreover, the level of risk of DM suffering TB is higher. The consequences can be prolonged if not treated immediately. However, the dangers of DM should be the concern of everyone. A non-healthy lifestyle such as high consumption of fast food and a sedentary lifestyle has a negative impact. DM will be worsened and can even lead to various diseases, including blindness, heart disease, kidney failure, stroke, or even amputation. Methods: This research was conducted in East Java and assessed the correlation between behavior, perception, perceived behavior control, and social support so that people can be motivated to seek information about the risk of TB in DM patients. This comprehensive community-based research combines quantitative and qualitative using a cross-sectional method on people who had been diagnosed with diabetes mellitus for at least one year. Information gathered concerning things to know for prevention and the desire to do the prevention. Result: The result of this research is the establishment of a brief video animation explaining the risk of TB in DM patients. Based upon data processing, DM patients diagnosed under five years are more active in seeking information about diabetes mellitus and its complications, including tuberculosis, as seen in table 3. Conclusion: The information is at their most plentiful access from social media (Facebook, Instagram), followed by radio, newspapers, television, and WhatsApp/ Line. Even more surprising, from the result of this research, it was found that the role of doctors or nurses was in the bottom two in providing information related to the risk of DM and TB. Similarly, health facilities (public health services, hospitals, clinics) are the third bottom after doctors and nurses. Of course, this is very unfortunate because the transfer of information from the primary source, in this case, health workers, did not occur properly. Keywords: Diabetes Mellitus; Tuberculosis; Perception; Risk of TB in DM Patients
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