PurposeDigital communication and social media have an increasing importance in society and in tourism boosting. This study aims to analyse the role of digital marketing in the destination image and visitor loyalty of historic sites.Design/methodology/approachUsing a mixed-method approach combining survey data from 318 respondents and three in-depth interviews. Using structural equations modelling results reveals experience, satisfaction, image and loyalty are concepts to be considered by the destinations' digital marketing promotion, as well as the increasing use of digital marketing by tourists, in the sense that tourists are increasing the habit of checking the opinion of others before scheduling their trip and gives them more importance, and a growing importance is given by tourists to the web/social networks of places they intend to visit.FindingsThis study contributes to the theory on tourism digital marketing which can be transposed to organizations management in order to encourage discussion on the processes of capture, retention and loyalty of target audiences.Research limitations/implicationsTo enhance the importance of digital marketing in the process of the tourist development of the city, it is fundamental to define a clear strategy for attracting and responding to the greatest demand from cultural tourists who are increasingly interested in actively participating in learning experiences.Practical implicationsThe results show that digital communication and social media have an increasing importance in society and in tourism boosting and economy recovery.Social implicationsThe paper presents digital marketing as a possible factor in tourism development and social inclusion, advancing practical measures aimed at social justice through a fairer distribution of tourism revenues and the defence of historic centre residents' way (i.e. Barcelos’), and quality of life.Originality/valueThe authors suggest the development of a strategic digital marketing plan applied to the development and promotion of tourism in the city of Barcelos (Portugal), to complement the research presented here, thus contributing with a more practical perspective of the subject under study.
The purpose of this chapter is to contribute to the gap in the literature of digital marketing and sustainability as joint areas of knowledge and thus contribute to the discussion of the use of digital marketing as a tool to promote sustainability. In addition, this chapter was formulated as a guiding question: to what extent can the use of digital marketing contribute to the adoption of more sustainable behaviors by different audiences? The chapter will include an exhibition on the concept and perceptions of digital marketing, sustainable consumer behavior, and the climate crisis. Subsequently, a renewed concept of sustainable digital marketing is presented as an area of joint action that focuses not only on changing consumer behavior in terms of sustainability, but also on changing the mechanisms of production, transportation, materials used and use of non-sustainable resources renewable by brands/organizations.
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