Cet article évalue le rôle de la recherche et développement (R&D) et de l’usage des technologies de l’information et de communication ( tic ) dans l’innovation et la productivité du travail de l’entreprise. La méthode d’estimation est basée sur le modèle cdm en trois étapes. Contrairement à la plupart des études existantes, nous proposons une distinction entre les dépenses de R&D interne et externe. De plus, nous utilisons différentes spécifications des tic pour capturer leur degré de variété, plutôt qu’une mesure agrégée du capital tic . Les résultats soulignent la complexité de la gestion des investissements dans les tic et la R&D pour l’amélioration de l’innovation des entreprises. Tout en confirmant le rôle reconnu de facilitateur d’innovation de ces intrants à l’innovation, les résultats soulignent que toutes les hausses d’investissements dans les tic et la R&D ne se traduisent pas par des augmentations équivalentes de la capacité d’une entreprise à innover. Les résultats des estimations confirment également la relation positive entre l’innovation et la productivité du travail. JEL Codes: C13, C34, O31
In these times of successive lockdown periods due to the health crisis induced by COVID-19, this paper investigates how the usages of collaborative and communication digital tools (groupware, workflow, instant messaging and web conference) are related to the evolution of teleworkers’ subjective well-being (job satisfaction, job stress) and job productivity comparing during and before the first lockdown in spring 2020. Using a sample of 438 employees working for firms located in Luxembourg, this analysis enables, first, to highlight different profiles of teleworkers regarding the evolution of usages of these tools during the lockdown compared to before and the frequency of use during. Second, the analysis highlights that these profiles are linked to the evolution of job satisfaction, job stress and job productivity. Our main results show that (1) the profile that generates an increase in job productivity is the one with a combined mastered daily or weekly use of all of the four studied digital tools but at the expense of job satisfaction. On the contrary, (2) the use of the four digital tools both before and during the lockdown, associated with an increase in the frequency of use, appears to generate too much information flow to deal with and teleworkers may suffer from information overload that increases their stress and reduces their job satisfaction and job productivity. (3) The habit of using the four tools on a daily basis before the lockdown appears to protect teleworkers from most of the adverse effects, except for an increase in their job stress. Our results have theoretical and managerial implications for the future of the digitally transformed home office.
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